Server Version#: 1.32.5.7349 Player Version#: 9.28.0.3162 Hello everyone, I hope this is the right thread and someone can help me out. I’ve been running my PMS on the Nvidia Shield TV Pro 2019 for a couple of years and haven’t had too many major issues. Well just the other day, I had my Shield in …

Could you provide logs from your Shield PMS? Here is an article to access the shield storage as the server is not starting. https://support.plex.tv/articles/220347688-accessing-shield-storage/

Which logs do you need? Sorry, I’m new to getting logs and don’t know which one.

You can include all logs in this directory /Plex Media Server/Logs. Just zip the folder and upload it.

PMS Plugin Logs.zip (185.3 KB) Here are the logs you requested. Sorry it took so long. I was at work when I got your last message. Hope this helps. Thanks.

From a quick look at the logs, your Shield seems to using a public IP address or non-standard subnet instead of a private local. Are you able to try a local network within this definition Private network - Wikipedia ? I just want to confirm that this isn’t causing issues.

Not really sure how to do a local network. I usually just hook everything up and it would connect but I’m not sure how to do a local network on the Shield. I just don’t know why it would work just fine in one room of my house and not in another when it’s all on the same wifi network.

Yes, moving it should not have caused an issue especially if you were connected to the same Wi-Fi network. As you have reset everything it’s difficult to tell what caused it as the logs won’t show it. So after you reset everything you set up the server again on the Shield did the setup complete? And…

Yes the setup completed and I can’t see the server because on the Plex app in settings, the PMS says stopped. I tried to start it several times but nothing happens.

Ok so from your logs your PMS is definitely not being assigned a local IP address, but it is authenticating with our servers. Are you certain you are connecting to the same WiFi connection that you were before moving the Shield? Are you able to go into Network settings on your Shield and find what y…

Yes, it is the same network. As for going into the network setting on the Shield, I can do that and see what IP address I’m running. I can also use that same address followed by 32400 and access Plex that way. When I access Plex on the web interface, nothing for the server comes up on the left.

Nvidia shield PMS not starting

Plex Media Server

FordGuy61 August 21, 2023, 9:16am 19

If you happen to be on AT&T fiber, see this thread regarding port forwarding.

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Nvidia shield PMS not starting

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