So a few days ago I noticed that I was not able to watch my Plex from anywhere besides my home network. Up to 3-4 days ago i was able to. I have a few friends that have access to my plex too and they are getting that my server is offline. I have tried to reboot the server and my computer. I have turned off my antivirus to let the remote access to connect and it did for a few minutes then drops after. It was working fine even though my remote access has always had the red ! next to it. I have turned off the Upnp on my router because I did change my router about a month ago but it was still working fine even when I changed it. I did do a Plex update a few days ago and wondering if that is the issue. I checked my firewall and it has Plex server listed with a Green check. Help!!!
For remote access to work, you must have either (a) a port forwarding statement in the router, or (b) UPnP enabled in the router.
Plex Media Server must also be configured appropriately. If using manual port forwarding, you must specify the port in Settings → Remote Access. If using UPnP, you do not check the box next to “Manually specify public port.”
Thank you for the info. I did follow both of those which is why I turned off UPnP but it has been working with no issue and I didn’t change anything but do the update to the Plex server that popped up to do. The debug level was off not on verbose but I did turn it to enabled for just debug.
If the old router had a port forwarding statement it will need to be re-created in the new router.
If you were using UPnP with the old router you will need to re-enable it in the new router.
Users may still be connecting via Plex Relay, which tunnels the stream through servers at Plex. It is meant as a fallback when direct remote access is not available. It is limited to 2 Mbps (1 Mbps w/o a Plex Pass).
You can tell if a user is connecting via Plex Relay in Plex Dashboard → Now Playing. It will show if a connection is local, remote, or indirect. Indirect = Plex Relay.
Jan 23, 2022 10:14:24.461 [7928] VERBOSE - [FFMPEG] - Rescanning for external libs: '\\\\?\\C\:\\Users\\biggin\\AppData\\Local\\Plex\ Media\ Server\\Codecs\\62cc2bc-4226-windows-x86\\'
Make sure you change the logging level for the server, not the Plex Web client. See the doc I linked.
The issue with verbose is that it adds a lot of extra information to the log files that usually is not needed. This causes the log files to wrap faster than normal and needed information can be lost. It also makes the files more difficult to read.
Ok I see where you are talking about and turned that off thank you. and as far as the router I changed routers about a month ago and had no problems. I was able to watch off my local network and other people where able to too. So that’s the weird thing. I did turn the UPnP back on after one of the doc said to turn it off . I do have the plex pass so I could stream off network at 2Mbps and that doesn’t run out till March. So you would think that if it was the router that it would have started being an issue right away and my remote access has always said not available but it still worked.
If your remote access setup falls back to a relayed/indirect connection, that means something is still off about your configuration. Instead of your own internet upload bandwidth you’re limited to the 2 Mbps you have mentioned above.
No matter who did or didn’t change something…
I suggest you go through the basic troubleshooting steps and review the configuration accordingly.
This could be as simple as a missing IP reservation for the device hosting your Plex Media Server inside your router… right now we can mostly guess.
Therefore… let’s do this step by step:
If you configure/enable your manual port forward… can you see the router’s public IPv4 address and the specified public port from outside your home network?
So I reset up my static IP and reopened the ports and so far the remote access is working and I checked it from my phone going off cell (not my home WIFI) and it was pulling everything up. So fingers crossed its working. Thank you guys for the help and letting bounce stuff off of ya’ll.
