One video file not being found in one PMS, but shows in the other

Plex Media Server
1

Windows Server Version#: Version 1.25.2.5319
Synology Server Version 1.24.1.4931
Player Version#: Version 4.71.0 (Web)

I have seen this before, now its back… Added 4 episodes of a TV show into my Synology. My primary Plex server only finds Eps 1-3, the PMS on Synology finds all 4. Have moved files around; placed all 4 in the same sub directory to TV Shows, made changes to the file name, every scan turns out the same 3 vs 4.

Any one seen this and have an EZ, “OMG I can’t believe I’m that stupid” answer?

2

Anything specific about that mysterious file, e.g. special permissions?
Simply renaming / moving the file won’t do you much good – if the file had e.g. previously been mismatched (duplicate of some other episode), you’ll need to do a full Plex Dance for that file after fixing the name.

Are both servers/libraries configured the same?
If you’re using different scanners/agents, this could explain certain differences in the behavior too.

3

And adding to @tom80H here

Please show a screen capture of the file system from the root of your TV library all the way down to the faulty episode

4

I hate doing the dance… I would have go to thru the scanner and agents line by line to ensure they are the same (and I will), but they should be. No permission differences, all episodes were added to the NAS at the same time; nothing about the files look difference from a Windows perspective. Thanks for the suggestions.

I’m also seeing now that the Windows scanner is randomly pulling other video’s and tying them as the TV show including the new episodes.; new PMS was installed on Windows yesterday. I’m going to see of there is s a system restore point and roll back the entire Windows environment.

5

Don’t… that’s more likely to completely mess up your server’s database than help with your issue. From your description it sounds like there’s some bad config for that library (could be recursive/multiple folder references in the library or some other weird stuff)

6

Did the Dance, required moving the whole TV Shows libraries as I found other issues on the NAS PMS scan. Agents were pretty much in line. But I think a change in the file structure led to different scanning between the two PMS’. So I simplified the structure (it was done to separate what gets backed up where). After the dance, 99.9% looked good. Found one video that was mismatched in the NAS. But seems that the PMS there lacks certain options (like Argus TV). Was pretty easy to spot via Non-matched filter.

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.