Plex server no longer recognizes new TV video files

Plex Media Server NAS & Devices
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1

Server Version#:1.25.1.5286-7000
Player Version#: 1.38.0.2734-ec4489fe

I am having a problem where the PMS scan does not see new video files. The new files are being added as new episodes to an existing TV show. I have tried to remove the new files and then empty the trash and bundles followed by adding the files back. It did not help. As a trouble shooting indicator, I also removed an existing set of files that were identified by the PMS scan and return them. Upon return, they also were not recognized by the PMS scan.

This problem existed before I upgraded the server software to Ver 1.25.1.5286-7000. I am using a Synology server for the Plex server.
Plex Media Server Logs_2021-12-07_15-26-23.zip (4.8 MB)

Have loaded the log file.

Thank you in advance.

Fred

2

Hard to say without knowing what to search for, so could you please name an episode added?

Also noticed, and could be it, that you are using a bad naming!

From the logs:

/volume2/Videos/TV/NCIS/Season 12/NCIS SE12EP16 Blast From the Past .mkv

Should be:

/volume2/Videos/TV/NCIS/Season 12/NCIS S12E16 Blast From the Past .mkv

Note SE12EP16 which is bad, and correct is: S12E16

Ref: Naming and Organizing Your TV Show Files | Plex Support

Also recommend, that the directory named NCISgets renamed into NCIS (2003) {tmdb-4614}

Edit: And adding, that you might have to run the Plex Dance on the medias involved

3

Dane,

Thanks.

The new episodes are complete seasons 15 and 17 of Silent Witness (UKTV Library)

The episodes that worked until I removed them were all of seasons 11 through 14 of the same TV show and library.

Update: I was able to:

  • add new music
  • add two individual episodes to the TV library of the server.

I agree my naming convention is not exactly the same as the Plex ideal model. But it has functioned correctly from the first day I used Plex (several years ago). I am not sure I want to go back and change over 5,000 entries. Thoughts?

Thanks again,

Fred

4

@fredapril

Not all of the old naming conventions which used to work with the Python scanner will work anymore.

In order to scan faster, the naming convention, while it is still quite liberal, must be adhered too more closely

If you have 5000 episodes to rename, may I suggest “FileBot” ?

I use it all the time.

It provides -

  1. takes the files I give it,
  2. Searches the internet to find the exact name.
  3. Asks me to confirm which series it is when a conflict occurs.
  4. Renames and moves the media into the final structure.

My episode naming rule (I use Linux)

/nas/tv/{n}/Season {s.pad(2)}/{n} - {s00e00} - {t}

{n} = Series Name
{s.pad(2)} =   Season number padded to 2 digits  (1-9 -> 01,02,03....09)
{t} = Episode title

I have multiple TV shared folders and have multiple renaming rules but can, just as easily, edit the rule on the fly to switch to /nas/tv2 , etc

5

ChuckPa,
Thanks for the reply and suggestion to use FileBot. I did not know it existed.
In the meantime, I changed the episode numbering manually and the files were recognized by the PMS scan.
I now know what to do going forward.

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