Server Version#: 4.114.3 Im having problems with transcoding on Nvidia shield Pro. When I optimise files the end file has no vidoe content - only sound. Which means plex player doesnt play it. Ive gone into where the optimised videos are and check it with VLC media player - theres no video conte…

Do you experience this with different files? If it’s only happening with some… could you posing if the media information of the original file (see how to investigate file information )? Edit: can you please also verify the actual server version (see Settings > [Server Name] > General)… you’ve poste…

Hi Tom - thanks for the reply. - Ive tried it with two file types: File 1- Media Duration 44:53 Bitrate 1459 kbps Width 1920 Height 960 Aspect Ratio 1.85 Video Resolution 1080p Container MKV Video Frame Rate 24p Video Profile main 10 Part Duration 44:53 File xx.mkv Size 468.48 MB Cont…

Ive run some more tests with a H.265 file - accessed it on a player that cant play this type of file. Ive disabled hardware encoding… all works fine … client uses HW decoding and then software encoding. But then when I enable hardware encoding… I can see HW decoding and HW transcoding - but it fa…

The issue is that HW encoding is broken. It is being worked on… [image] Shield tv don't hw transcode NAS & Devices I recently discovered that my shield cannot be hardware transcoded, and hw is not displayed on the playback information The version used is 1.25.3.5385

Optimized files has no video content

Plex Media Server

Craigycham September 19, 2023, 9:05am 5

The issue is that HW encoding is broken. It is being worked on…

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Optimized files has no video content

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