Some of the people I help use and set up plex, namely my Dad, who is older are very confused by the home screen feature that displays categories like Recently added, Recently viewed etc. The typical older user seems to think that this is the whole of the shows offered by Plex.
The root of the problem is the affordances are a bit wrong to use a UX designer term. The standard in all apps in the west is to start with the left most option selected. When you open plex the first library is selected but the home screen is shown (in my case movies), which is a bit weird to say the least. Add to that the home screen button is quite hard to find and less tech savvy users quickly think that this shortcut homescreen is their movies.
My suggestion is to do a few things:
- Insert a tile for the home/shortcut screen to make it clear where you are when you first open the app.
- Add a server and app level option to remove this home/shortcut screen entirely, defaulting to leaving it on.
- Hire a UX engineer to think about these things, they really are worth the money
even us dirty systems programmers like me can use them xD The usability of the product to less tech inclined users directly impacts your user numbers! Don’t make the mistake of being a we refuse to dumb this down nerd type that’s how lots of products fail!
- Consider switching your whole client UI to a netflix style UI detailed below:
For reference, the plex client used is the Roku one and the server is Linux/Rockstor. The web client is great and the shortcuts just sit next to the content like the Netflix model of organizing media. This model could be used for the Roku client as well, but that’s probably a lot of work. Netflix uses endless scrolling between categories so my tv library could be moved to from my movies library with just a down arrow (very intuitive to all levels of users).
Anyone else have any experiences or comments?