Panasonic TV app suddenly claiming server is offline

Plex Players Smart TVs
171

Australia here. I still cannot get my Panasonic TV to connect to my media server. On top of that, my VBOX DVR is no longer configurable, (Plex recognises it but will not complete the install). And now I cannot access my movies or TV shows via web browser without the:

There was an unexpected error loading this item

Please visit our forums if you continue to experience problems

message being displayed. What is going on? I have tried to stream via Chromecast and that too is having issues.

I have reset everything, I have logged out and logged in. Still nothing works!!
If anyone out there in Plex world has any ideas, I would greatly appreciate any advice, cheers

172

Just to add my Ā£0.02 to say that on my Panasonic TV is it now back to ā€œhow it wasā€ with no daft mouse pointer and the media now displays full screen.

A huge thank you to the Plex team and in particular BigWheel who seemed to take the brunt of everyoneā€™s frustration - including mine Iā€™m embarrassed to say. :-o

Gav.

175

Iā€™m also in Aus - what did you do to get it sorted? I have Panasonic TVs

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176

Can someone please post the solution for Panasonic TVs? In Aus running latest version of server. Thanks

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177

What is the solution as my 2 Panasonics still not working.

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178

Thanks but no luck with my 2 Panasonics - running 3.13.21 of their plex app, and Iā€™m running latest server version ā€¦ Any suggestions??

179

What is you signed into againā€¦??

180

Iā€™m having the same problem but seems some folks here have got it working on panasonicā€¦

181

Hey mate, my issue was the original issue all Panasonic users experienced when this thread started. Then it went to the big curser and small resolution and then it was fixed. I donā€™t think they pushed an update out rather than fix there end. I turned my Plex back on and it worked!

182

Iā€™ve tried all that and no luck - rebooted the plex server, after updating to latest etcā€¦ removed and reinstalled the panasonic client etc 3.13.21 still no luck on either tv

183

Hi Gregn_aus,
If you are getting the ā€˜Plex is not reachableā€™ screen on your Panasonic Smart TV app, there is a seperate thread/discussion that was moved here:

184

Also fixed for me on Panasonic.

Huge thanks to BigWheel, my kids are now very happy to be using it again!!

185

Thank you, unfortunately I did not know this problem.
Patience, I had already planned the use of external media players (Nvidia Shield, Amazon Fire TV, Chromecast, ecc).

186

Still not working for me in the UK, was there anything you guys had to do to get it back on?

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187

Same issue in New Zealand.

188

@BigWheel - Thanks for all of your and the teams efforts to get the Panasonic app back up and running. It was a little slow to load the on deck icons etc first thing on Saturday, but by last night itā€™s back to normal. I did uninstall and reload it on one of my TVā€™s, but the other one picked up the changes ok. World wide I can only imagine how many users of top end TVā€™s were affected by this, Iā€™m sure they are all grateful.

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189

Huge thanks to BigWheel !
Works great

190

Hello,
in germany we have the same problem.
Unfortunately today it is still not working.

what are the steps to solve this issue?

thank you in advance :slight_smile:

191

I have the same issue TX-47AS650E. Tried to reinstall everything. Tried some settings in the router. Nothing helped. Wrote to plex on facebook messenger, no answer yet. Not so long ago I purchased plex pass, I am getting rather unhappy.

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192

Hi, also have this same issue in AUS with Panasonic TV (where Panasonic Plex App advises Plex is not reachable). Has anyone in AUS been able to get this working.
Clearly isnā€™t server related as doesnā€™t even allow you to sign in

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