Partial subtites on TV

[rcolletaz_gmail_com]

Server Version#: 1.16.5.1554
Player Version#: app on Samsung TV

Hi all,
my MKV files are on a NAS (QNAO TS251) connected by Ethernet to my TV SAMSUNG. I installed PLEX app on this TV to view my movies. Unfortunately when I’m watching movies with subtitles, the subtitles are not always displayed during the movie. Sometimes they are displayed fine and then they disappeared during 10s and come back. Same problem on all MKV files. Subtiles list is correct in the movie option.

Any idea of the problem ? Performance issue ? I never have some lag on the image.

thanks for your help,

Romu

[tomvdkant]

Same issue here on chromecast v1. Subtitles work fine on other devices. I did try to force subtitle burn but according to the server dashboard the files are not transcoded. Changing quality is not working either.

Server Version: 1.16.5.1554

[rcolletaz_gmail_com]

I have an Apple TV connected to the same hub as the TV and the NAS and I installed PLEX on the Apple TV. It seems that I have no problem with it. To be confirmed…

[Mkl]

Same problem on LG Smart tv

[nibbles]

Have a look at this testfix and decide if it bears on your issue.
These things get buried in other threads xD

Subtitles stop working after a short time in MKV

I have some good news! After re-reading over this thread, and a few others like It I was able to piece together enough common scenarios to reproduce this issue over a lengthy Saturday debugging session. It turns out there where more than one contributing factor (resuming/seeking, long periods where there was no subtitle dialog to be shown, and some start from the beginning timing issues) All manifested themselves in subtile ways that are not always reproducible, this is why I have struggled to …

[rcolletaz_gmail_com]

Well done the new version has fixed the problem. I just have the subtitles a little before the speechs.

[ivanh00e]

I can confirm the bug is still there.
Subtitles (srt in mkv-file) appear not continuously = 2-3 lines, then nothing ca 30 seconds, again 1-2 lines etc. Didn’t have this problem before last update.

Server Version#:1.17.0.1709-982421575
Player Version#: 4.5.1
Samsung TV - UE55MU7055TXXC

[nibbles]

@ivanh00e There’s a new stable PMS version out October 1st. Let’s have you test against 1.17.0.1841 and make a new topic with logs and as much info as you can please.

This will help focus your efforts.

How to get Help in the Forums

Community members who are trying to help, generally gravitate and hang out in the forum sections in which they are most knowledgeable. The best way to get the appropriate help is to find the most closely related section for the issue you are having. For instance, if you’re having trouble installing Plex Media Server on a Windows computer, then the “Windows” forum in the Plex Media Server area would be the most appropriate place to post. If you don’t know the most appropriate forum for your issu…

[ivanh00e]

Thank you, I tried but it didn’t help. And I noticed the same thing happens in web interface which runs on iMac.

I tried to play Infinity Wars, it was around 20:30 - if you need to find it in log.
Logs.zip (2.5 MB)

[nibbles]

Thanks can you also get us the XML Media information for that, zip and attach it too please?

I was hoping you’d make a new topic for yourself, not reply into this other topic from rcolletaz_gmail_com. So I can’t promise it will get noticed, but we can try.

Looking at your logs now…

Sidecar ass subs conflict with the user’s description:

@ivanh00e

Subtitles (srt in mkv-file) appear

Oct 02, 2019 20:49:46.370 [0x4c2ed450] DEBUG - Streaming Resource: Reached Decision id=42136 codes=(MDE=1000,Direct play OK.) media=(id=41711 part=(id=42045 decision=direct play protocol=dash streams=(Video=(id=12882 decision= width=1920 height=808) Audio=(id=12883 decision= channels=0 rate=0) Subtitle=(id=12884 decision=transcode bitrate=0 encoder=ass languageCode=eng location=sidecar))))

Oct 02, 2019 20:49:52.910 [0x4a35d450] DEBUG - Job running: EAE_ROOT='/volume1/Plex/tmp_transcoding/pms-ce6ec70d-1a73-4cc5-a35a-de24aafcc9c0/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/volume1/Plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/ba1b905-2538-linux-armv7hf/' XDG_CACHE_HOME='/volume1/Plex/Library/Application Support/Plex Media Server/Cache' XDG_DATA_HOME='/volume1/@appstore/Plex Media Server/Resources' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/volume1/@appstore/Plex Media Server/Plex Transcoder' '-ss' '6788' '-analyzeduration' '20000000' '-probesize' '20000000' '-i' '/volume1/video/A NEW STUFF/Avengers - Infinity War (2018) 1080p.mkv' '-map' '0:2' '-metadata:s:0' 'language=eng' '-codec:0' 'ass' '-f' 'segment' '-segment_format' 'ass' '-segment_time' '1' '-segment_header_filename' 'header' '-segment_start_number' '0' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/ic2eovv27hpsnhfr1cuwxgoj/de6982a4-aaef-4ea8-9249-11f27723a5e7/seglist' '-segment_list_type' 'csv' '-segment_list_unfinished' '1' '-segment_list_size' '2147483647' '-segment_list_separate_stream_times' '1' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'chunk-%05d' '-start_at_zero' '-copyts' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/ic2eovv27hpsnhfr1cuwxgoj/de6982a4-aaef-4ea8-9249-11f27723a5e7/progress'

[ivanh00e]

sorry, my bad. I’m new here.
I’m not really sure how to make XML for a zip, I did one for the played file.
42136.xml.zip (5.8 KB)

Actually I’ve already made my topic before: Samsung TV - problem with SRT subtitles … so I can add logs there.

thanks for your help

[nibbles]

oh nice thank you. I’ll have a look. File looks normal. Just sidecar ass subtitles being picked up. Would you consider moving those out of Plex and Scan Library Files and test again?

[ivanh00e]

@nibbles

sidecar ass subtitles

I am sorry, I’m not really sure what should I do.
I believe mkv-file doesn’t include any ass subtitles (according MKVToolNix-35.0.0)…
The same behaviour with subtitles show every movie in my library …

So what exactly should I move out of Plex?

[nibbles]

Oh I thought you had purposely added some external subtitles like this

/volume1/video/A NEW STUFF/Avengers - Infinity War (2018) 1080p.mkv
/volume1/video/A NEW STUFF/Avengers - Infinity War (2018) 1080p.eng.ass

If not my bad.
Would you edit your original post and tag this Server - Synology please?
There’s are very astute guy who reads those posts.

[ivanh00e]

ok, I’ll do. Maybe I’d rather make a new post with proper tags, info and logs.
thank you for your help.