Password Reset issues

General Discussions
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1

Ok, so my password isn’t working and I try to do the reset, but I never get the email with the instructions/link to do the reset. Is there anyone who can help get me back in? I have a lifetime membership on that account and I had to create a new account just to post here. Thankfully my apps still have access, but I can’t get in to the web client so I can’t make any changes to my libraries.

Is there anything I can do short of paying again on this account?

2

Are you 100% certain the email you’re checking for the reset token is the one on your account?

I don’t handle the account recovery / billing but should be able to help you figure out where the reset message should be if need be

3

Thanks, I’ll try billing. Just didn’t know where to go.