“Playback Error: an unexpected playback problem occurred”

[NicoPlex1234]

Server Version#: 4.146.0
Player Version#: below
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

“AVPlay version”: “4.0”,
“Tizen version”: 5.5,
“Package version”: “5.64.1”,
“Model”: “UA32T5300ASXNZ”

“Playback Error: an unexpected playback problem occurred”

Not sure of other users, but my Plex App on my Samsung TV plays music from my library, but does not play other media content (Series - Movies), no matter quality. TV is connected via ethernet cable and I disabled all firewall and or DNS filtering (got my own pi-hole running) but those never caused an issue.

The Plex Samsung App can see the library and all metadata without problems, but cannot reproduce medias (except for audio)

I have fully reset the TV to factory, reinstalled all apps, and initially it can play media until the TV finishes updating (after full reset) but as soon as that happens, the error comes back and never goes away.

I’m running the latest version of the Plex Media Server on Docker (from linuxserver Docker repository), on the last version of Ubuntu Server. I know the post says Windows-Server as a tag/flare but this is a Tinzen/Plex compatibility issue, not where the Server is running on (for what I have read all over the internet)

Any other device works perfect (smartphones, desktop app, browser, and users I share can see any content on everything but my Samsung tv)

I’ve been using Plex pretty much everyday for the past 4 years with the same device and everything was fine. 3 days ago I started having playback error. I passed the error log to llama3 and it said this:

======== AI analysis ===========

The log shows a series of events related to attempting to play content on a Tizen-based device, likely a Smart TV. The user tried to play an item, but encountered errors during the player setup process. Specifically, the error messages indicate that the application failed to read the ‘continuity’ property because it was undefined. This suggests a potential issue with the media playback library or its integration with the Tizen platform.

The errors occurred at the following key moments:

Attempting to open a player for playback (FailedToSetupOrCreatePlayer)

Reporting the error and not being able to retry (could not retry, reporting error)

Player sent a ready signal but no playable content was provided (PlaybackMetrics: Player sent ready signal or closed but no player or playable provided)

Unable to set the current playable to play (PlaybackSessionController: could not set current playable to play)

After these errors, the application tried to open an ActionsModal, possibly for user interaction, but it’s unclear if this succeeded as the log does not show further details about the modal or any subsequent actions taken by the user.

To resolve this issue, the developer should investigate:

Ensure that the Tizen SDK and media playback library are correctly installed and compatible with each other.

Check for any updates or patches for the Tizen platform or related libraries.

Review the code responsible for initializing the media player to confirm it's handling undefined properties gracefully, perhaps by adding checks before attempting to read 'continuity'.

Examine if there are specific configurations or settings required for playing content on Tizen devices that might have been overlooked.

============ End of AI analysis =========================

Of course AI did not help at all, but at least gave some direction (Tizen)

However, I keep getting the Playback Error

“Playback Error: an unexpected playback problem occurred”

I tried the same fixes that are all over the internet and the previously mentioned by leos247 before me.

Fixes I’ve tried: (that did nothing)

On the Samsung TV app:

Deleting and installing the Plex app
Resetting the Samsung TV to factory defaults uninstalling everything and reinstalling all again  
Login out and logging in
Turning off the TV for 5 minutes
Allow/Prefer Insecure Connections set to Always
Direct Play and Direct Stream On and/or Off (nothing changes)
Force direct play Off
Disable Bitrate Limiting Off
Original quality and Trans-coded (less quality) no changes
Disable “Cinema Trailers” option (Settings > Player Experience > Cinema Trailers > Don’t Play)
Disable “Quality Suggestions” (Settings > Video > Quality Suggestions)
Reset the app a few times

On the desktop website (server side):

Deleting and installing the Plex Media Server
Deleting the libraries and setting them up again
Enabled “Automatically adjust quality (beta)” (Account Settings > Plex Web > Quality)
Allow/Prefer Insecure Connections set to Preferred

Other things I tried:

Adding my local network to plex:

1. Go to: Settings > Network > List of IP addresses and networks that are allowed without auth: e.g. 192.168.1.1/24 (server is sitting on 192.168.1.110 and the TV is sitting at 192.168.1.80) gateway of course is 192.168.1.1 so this should work.
2. Add my IP range: 192.168.1.1/24
3. Restart Plex Media Server

This did not work.

4. Forced direct play

This did not work.

5. Restarted Plex Media Server Docker Container.

This did not work.

I’d really appreciate some help. Log shared in attachment.

Plex Media Server Logs_2025-07-14_09-12-32.zip (3.4 MB)

[pl_5309]

You have done the electronic version of running around and smashing everything with a hammer.

It is 2025 and security is important. All clients and the server need to be logged in and server claimed. Just a matter of time before the Music will require secure connections.

@NicoPlex1234

• Go to: Settings > Network > List of IP addresses and networks that are allowed without auth: e.g. 192.168.1.1/24 (server is sitting on 192.168.1.110 and the TV is sitting at 192.168.1.80) gateway of course is 192.168.1.1 so this should work.
• Add my IP range: 192.168.1.1/24

The most misused and abused setting get rid of it.

Your Plex Media Server docker is not in host mode, your pihole is doing dns-rebinding protection.

Client says it won't play from "remote server", although the server is local

This thread is not for discussing the introduction of the Remote Watch Pass and this restriction for free users as such. All postings trying to bring that up, will be deleted immediately. The same happens to descriptions of how to circumvent the requirement for Remote Watch Pass, or posts which are asking about it. Please stick to the topic: Here we are trying to collect various tips, which could help those users who are only using Plex within their home network, but see the message from t…

[NicoPlex1234]

Hi Tiebierius, thanks for replying, yes, I’m in the mood of breaking everything that says Samsung with a hammer. haha.

DNS has been disabled. Enabling or disabling it does not changes anything.

My local network it’s secured from outside connections, both the server and the client are in the same subnet, connected to the same switch via ethernet, both getting IP’s from my DHCP

The server is claimed and recognizable and fully working from any other device except for the tv.

The music still works without issues on the tv, even after re-installing everything.

Docker compose file shows Plex running in host network.

All devices can see my server, the TV included (it can load and see all metadata, play shows songs, and play music files), is just that the TV does not reproduces Video files.

it’s been 4 days of testing and reinstalling, logging out and logging in, deleting caches, enabling and disabling features, but problem is consistent.

I have deleted the network configuration after trying it and not getting any results from it.

I have downloaded the latest versions of everything as mentioned above.

I do not have a “cannot play from remote server error” anywhere I can see.

My error message is the one in the title. Still not fixed after the network configurations you proposed in your post

[pl_5309]

I was only reporting what was in your logs.

At this point since it is limited to the Samsung tv and they released an update that may be having an issue will leave it there.