I’m having the exact same issue:
“Playback Error: an unexpected playback problem occurred”
Not sure of other users, but my Plex App on my Samsung TV plays music from my library, but does not play other media content (Series - Movies), no matter quality. TV is connected via ethernet cable and I disabled all firewall and or DNS filtering (got my own pi-hole running) but those never caused an issue.
The Plex Samsung App can see the library and all metadata without problems, but cannot reproduce medias (except for audio)
I have fully reset the TV to factory, reinstalled all apps, and initially it can play media until the TV finishes updating (after full reset) but as soon as that happens, the error comes back and never goes away.
Samsung TV and Tinzen 5.5
Samsung TV specs:
“AVPlay version”: “4.0”,
“Tizen version”: 5.5,
“Package version”: “5.64.1”,
“Model”: “UA32T5300ASXNZ”
I’m running the latest version of the Plex Media Server on Docker, on the last version of Ubuntu Server. I know the post says Windows-Server as a tag/flare but this is a Tinzen/Plex compatibility issue, not where the Server is running on (for what I have read all over the internet) also, it seems that this is a recurrent problem here in the forum and these kind of posts just get ignored and never answered. Posts get closed after 3 months of inactivity and no one form the dev teams leaves any comments or updates (or at least a link to an update)
I hope our luck to be a bit better than usual.
Any other device works perfect (smartphones, desktop app, browser, and users I share can see any content on everything but my Samsung tv)
I’ve been using Plex pretty much everyday for the past 4 years with the same device and everything was fine. 1 day ago I started having playback error. I passed the error log to llama3 and it said this:
======== AI analysis ===========
The log shows a series of events related to attempting to play content on a Tizen-based device, likely a Smart TV. The user tried to play an item, but encountered errors during the player setup process. Specifically, the error messages indicate that the application failed to read the ‘continuity’ property because it was undefined. This suggests a potential issue with the media playback library or its integration with the Tizen platform.
The errors occurred at the following key moments:
Attempting to open a player for playback (FailedToSetupOrCreatePlayer)
Reporting the error and not being able to retry (could not retry, reporting error)
Player sent a ready signal but no playable content was provided (PlaybackMetrics: Player sent ready signal or closed but no player or playable provided)
Unable to set the current playable to play (PlaybackSessionController: could not set current playable to play)
After these errors, the application tried to open an ActionsModal, possibly for user interaction, but it’s unclear if this succeeded as the log does not show further details about the modal or any subsequent actions taken by the user.
To resolve this issue, the developer should investigate:
Ensure that the Tizen SDK and media playback library are correctly installed and compatible with each other.
Check for any updates or patches for the Tizen platform or related libraries.
Review the code responsible for initializing the media player to confirm it's handling undefined properties gracefully, perhaps by adding checks before attempting to read 'continuity'.
Examine if there are specific configurations or settings required for playing content on Tizen devices that might have been overlooked.
============ End of AI analysis =========================
Of course AI did not help at all, but at least gave some direction (Tizen)
However, I keep getting the Playback Error
“Playback Error: an unexpected playback problem occurred”
I tried the same fixes that are all over the internet and the previously mentioned by leos247 before me.
Fixes I’ve tried: (that did nothing)
On the Samsung TV app:
Deleting and installing the Plex app
Resetting the Samsung TV to factory defaults uninstalling everything and reinstalling all again
Login out and logging in
Turning off the TV for 5 minutes
Allow/Prefer Insecure Connections set to Always
Direct Play and Direct Stream On and/or Off (nothing changes)
Force direct play Off
Disable Bitrate Limiting Off
Original quality and Trans-coded (less quality) no changes
Disable “Cinema Trailers” option (Settings > Player Experience > Cinema Trailers > Don’t Play)
Disable “Quality Suggestions” (Settings > Video > Quality Suggestions)
Reset the app a few times
On the desktop website (server side):
Deleting and installing the Plex Media Server
Deleting the libraries and setting them up again
Enabled “Automatically adjust quality (beta)” (Account Settings > Plex Web > Quality)
Allow/Prefer Insecure Connections set to Preferred
I’d really appreciate some help. Log shared in attachment.
Plex-Server-Logs.txt (67.7 KB)
