I’ve been reading the forums and trying all sorts of things from deleting cache, deleting metadata, deleting plugins deleting everything in PMS folder, deleting libraries and re-adding, did Plex Dance. But keep getting this error on most of my files.
Windows 10 - PMS 1.12.3.4973
Clients: Windows 10 browser, Roku 3, FireTv 1
This setup used to work, but it’s been a while so I’m sure several things have changed on the computer since it worked well.
Attached are log files. Please help.
I don’t know much about fixing Plex errors, but having been down a similar road before and looking at your logs I would check this link: https://forums.plex.tv/discussion/305409/gradual-server-crash and see if it helps you at all.
Since it’s been pretty obvious we weren’t going to get any help I did some digging.
Here’s what I just found on my setup. After the last PLEX upgrade my PMS would crash on any request from an AppleTV, a ROKU, or the web interface. This happened both BEFORE and AFTER the 1803 update that got applied to my PMS host today.
I started looking through a lot of the threads and it seems there are many issues which PLEX is not addressing.
I determined if I turned off transcoding hardware acceleration the crashes stopped. I’ve got a 4th gen i7-4770 as my host machine. Its graphics driver hadn’t changed since November of 2017. I reinstalled the driver, turned hardware acceleration back on and it’s now working again. I suspect PLEX corrupted something. Since the release in late March I’ve had to manually download and install all PLEX updates as the web option would fail.
Anyway, reinstalling the graphics driver for my 4th gen seems to have fixed the crashes. Glad I got to have the privilege to pay for this lack of support from PLEX.
I will have to give that a shot as I am having the issue as well with only certain episodes from my library and only with playback from my phone app. I, however, don’t have hardware acceleration turned on and so I don’t know how much it will help to resolve my issue. If I find a fix though I will post it here.
Just went through device manager on my Server 2016 installation and tried to upgrade every driver there. They are all up to date and Plex is still having issues. Everything works fine from the Xbox One that is local. But friends and myself that try to use the iOS app have like every other video give us the transcoder failure error. Ill keep digging and see what I can find.
@mikeebee said:
I’ve been reading the forums and trying all sorts of things from deleting cache, deleting metadata, deleting plugins deleting everything in PMS folder, deleting libraries and re-adding, did Plex Dance. But keep getting this error on most of my files.Windows 10 - PMS 1.12.3.4973
Clients: Windows 10 browser, Roku 3, FireTv 1This setup used to work, but it’s been a while so I’m sure several things have changed on the computer since it worked well.
Attached are log files. Please help.
I can see this error in your logs
Apr 30, 2018 21:29:38.015 [4932] ERROR - Unexpected error configuring transcoder: boost::filesystem::unique_path: Key not valid for use in specified state
Please follow the advice given on this support article
https://support.plex.tv/articles/227341367-windows-key-not-valid-for-use-in-specified-state-error-and-transcoding-analysis-issues/
May need a reboot as well
@Smokindog said:
Since it’s been pretty obvious we weren’t going to get any help I did some digging.Here’s what I just found on my setup. After the last PLEX upgrade my PMS would crash on any request from an AppleTV, a ROKU, or the web interface. This happened both BEFORE and AFTER the 1803 update that got applied to my PMS host today.
I started looking through a lot of the threads and it seems there are many issues which PLEX is not addressing.
I determined if I turned off transcoding hardware acceleration the crashes stopped. I’ve got a 4th gen i7-4770 as my host machine. Its graphics driver hadn’t changed since November of 2017. I reinstalled the driver, turned hardware acceleration back on and it’s now working again. I suspect PLEX corrupted something. Since the release in late March I’ve had to manually download and install all PLEX updates as the web option would fail.
Anyway, reinstalling the graphics driver for my 4th gen seems to have fixed the crashes. Glad I got to have the privilege to pay for this lack of support from PLEX.
Your intel driver for h264 hardware transcoding crashes within Plex Media Server after the windows update is really out of context here and is not related to Transcoder Error Conversion failed. The transcoder failed to start up.
I missed this message first time around, and kept suffering the same fate.
I came across this, and it fixed it! Thanks you so much.
In my case, the recoder could not start because of the incorrectly specified temporary files folder.
