PLAYBACK ERROR: Please check the permissions for this file when use PMS in QNAP NAS

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Hey Dane!

I’m about to lose my mind here…
I just tried to play the media in my plex and this is the error I get. Which is the same as when I started this mess and caused me to mess with it in the first place…AHHHH!

Do you know anything about this by chance?

plex%20playback%20error

To provide a little color:

I was randomly having issues even getting to the files from Windows because it was asking for passwords and usernames but never accepting them. I spent days going back and forth with QNAP and finally did a teamviewer session - during that they “fixed” the issue of connecting through windows explorer but then this was happening. I deleted the device from PMS settings and that’s when I came here for support because I couldn’t get it back.

At this point, I’m not afraid to blow the whole thing and start over if that would make all of this crap go away…fyi.

Thanks again for any help!

And this error is with PMS on the QNAP?

If so, select properties of the file in WinSCP, so we can see what the file rights are

Thanks Dane and good morning!
Here are some screenshots

I’m getting this error with any movie/TV show or music in PMS

Ohhh…You placed your medias in the MultiMedia folder!

Please see the FAQ again, and this time Q14

Might be a good idea to skim the whole FAQ :wink:

Amateur moves…how embarrassing :slight_smile:
I’ll give it a read right now…

So, in simple/quickest remedy terms, I just need to move the media to a separate folder…
Strange part is…I’ve had it like it is for almost 2 years…never had any issues…of course, I never read the FAQ either lol!

Hi Dane…hope you had a good day. I’m still working on this and I’ve done the following:

  • Read the FAQ
  • Created a new folder for Plex Media
  • Moved all the media from Multimedia folder to here
  • Changed my folder settings in plex to point to the new folders

Now I’m getting this error message…

I’m sorry I can’t seem to get this right but could you possibly point me in the right direction?

I need you to reproduce, and right after that, upload PMS logs in debug mode, followed by a screenshot of what path is set for the Library

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