UPDATE 9/7/17: I’m still experiencing this on 22.214.171.12435.
Another user here with the same experience.
Does it happen with every video or just particular videos? If specific videos, a sample we could use to reproduce the error would help a lot.
I haven’t thumbed through the rest of my catalog to see where else this is happening, but I am able to reproduce the error with a particular video. It’s Ed Sheeran’s 2014 iTunes Festival performance. I’ve made the file available through my OneDrive so you can do some testing with it. Apologies for the high bitrate / filesize (~6.4GB).
You can get the file here:
I’ve played the file in question back successfully many times in the past using PLEX without issue. File plays fine through Windows Media Player.
Does it happen in the middle of playback or at the start? If in the middle, does it happen at approximately the same time into the video?
Haven’t been able to get it to happen starting right from the beginning of playback. One thing I’ve noticed is that it’s always related to me skipping to random points in the video file. Interestingly, small skips (one or two minutes) don’t seem to reproduce the error, only large skips (25%+ of the video’s total length). If I do small skips to get to the timecode marker where a large skip crapped out, it will normally play through that section just fine. Occasionally I can jump from the start of a video to almost the end without any problems. But then if I jump back in the video I’ll get the error. Normally only takes 3-4 big jumps before I get the error.
What version of Plex Media Server are you running?
I’m running 126.96.36.19935.
Could you restart your server, reproduce the error, and provide Plex Media Server logs?
Sure. You can grab the log file from here:
Host machine is Windows 10 machine running an Ubuntu VM that hosts PLEX. Playback was done with Chrome on my main desktop environment by connecting to PLEX via the network (via plex.tv). The media files are accessed by PLEX through a mounted folder share that connects to a local storage array on the machine running the PLEX VM. Virtualization is done by VMWare Workstation 12.5.7 build-5813279. About 26GB free on the disk. VM has 6GB of ram and 4 cores dedicated to it.