Reporting similar error “An error occurred trying to play this item Shaka1001 Network”
My setup is the lastest PMS on a dedicated HTPC (Win10 Asus Vivo PC). The media is stored on a directly attahed WD External HDD. The HTPC is hardwired to the router as is the Samsung Smart TV with the lastest version of the Plex app which is the primary Plex app in use although this issue is occuring on all apps, not just the web server player but also the Windows Plex Media Player, all android apps (via chromecast), Xbox360 and an old Samsung Blueray/Surround sound system. None of the apps are currently able to play video files with different errors depending on the apps, so I’ll reference the one above from the Server Web Player for ease.
After years of issue free use the problem seemed to start last weekend when the system crashed while watching Groundhog Day (damn you Bill Murray). The Plex app restarted for no apparent reason and rendered the Groundhog day file unplayable. But just that file. Other files in 3 other libraries were fine. Till the next day. Some other files stopped playing with the same error. then over the next few days randomly they were joined by most. Weirdly, any file that had been watched in the week leading up to the crash started working again 2 days ago when all others could not and then eventually all video files in all libraries stopped being playable. All music libraries worked as normal though.
Deleting cache and or libraries didn’t fix the issue. Restarting the server did resolve it for some files initially (not all) but has since stopped working. I eventually deleted the server and reluctanty started again. This worked for some files initially, but now we’re back to no playable video files. I also saw someone suggest deleting a library and renaming the source folder. This didn’t work either. Incidentally, this started before the latest PMS update. Whilst trying to resolve it yesterday I did update to the lastest version, in the hope it would help, but it hasn’t (and may be the reason that now no files play? Who knows? Currently plex is just a complicated music player. Hope someone can help.