Playback error when Plex tv app cache reaches 700mb

Plex Players
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Player Version#: Latest

context

I stream my music library from my Sony Bravia smart tv using the Plex app. The library is hosted on my Windows PC through my Plex server. The music sounds great and I never encounter this error when I watch movies/tv.

behavior

when I shuffle my music library and let it play, Plex eventually starts notifying me on my TV of playback errors. I’ve noticed this usually happens when the cache hits 700mb (sometimes as low as 650mb).

steps ive taken

This fixes the problem:

  • Go to Sony settings > Apps > Cache, delete cache.
  • Errors still persist, so I do a hard restart of my tv.
  • A simple off/on does not fix errors. It has to be a hard restart
  • I’ve disabled I/O cache
  • Direct play is enabled

what i expect

No playback errors even during long listening times, like I’d experience when using Spotify/Youtube on my tv. If it’s a cache issue, then I’d expect some automatic cycling as a background process that flushes the cache for tracks that I’ve already played. Ideally I could listen to music for longer than a couple of hours without going through all the motions.

Thanks so much! LMK what configs I should set or anything else I can do to sidestep. I listen off my tv because my sound system is good, and it’s just loud enough to not break my focus as I wfh.

2

is anyone ever going to reply to this even to just say ‘hey we aren’t fixing this’ lol

other behaviors:

  • Force stopping app functions the same as hard restarting my tv
  • Played only 1 album rather than shuffling my library, cache filled up to btwn 750-810 before Playback errors
    • this happened after ~45 minutes this morning
    • i suspect it’s because i played an album last night while i read on the couch.
    • so it’s definitely a cacheing issue and not a “shuffle whole library” issue

again, i don’t want to stream music from my phone to bluetooth.

3

You must be using an old version of the app. The current one doesn’t support music. They’re adding it back, but not there now. They won’t be fixing the old app. If you can reproduce this when music comes back, they might fix it then.

4

Huh? Android TV hasn’t been upgraded to the new experience apps yet. Everyone’s using the “old” version of the app. Only Fire TV has gotten the new experience as far as TV-based Android devices are concerned.

5

Ok that’s the info I needed, thanks! I didn’t realize there were two versions of Plex for Sony TVs. I picked the top one and I still get updates for this version of the app :woman_shrugging: Very strange but ty for the response!