Server Version#: 1.20.5.3562
Player Version#: 1.23.0.1435
Tuner Make/Model: Octopus Net C2
Channel number/Name: all
Mac OS Catalina/ Windows 10 20H2
Hello,
it happens very often.
I get the error message during the playback:
playback has ended.
And then i have to tune on again. Sometimes the retuning don´t work and have to repeat it.
Hope for help!
Thanks!
Anyone facing the same issue?
Could someone help me, please?
My VBox Gateway have the same problem, like my Octopus.
You’re using an unsupported tuner so your results may not be great. I’m gonna need the log from the client. Looks like you are using PMP in desktop mode, so get me the Plex Web logs. Plex Web App Logs | Plex Support
Is the VBox Gateway also an unsupported tuner?
Correct. The officially supported tuners are listed in https://support.plex.tv/articles/225877427-supported-dvr-tuners-and-antennas/. There are some devices that may just work, but then again, they may not. Plex does not test on these other devices.
Yes, but on this website
is shown, that VBox Gateway is a supported Tuner!!
???
And i use this supported Tuner VBox XTi-3452 (DVB-C)
What now?
Thanks for understanding!
Best regards
So why is my tuner not supported, how you say?
Oh sorry. When you said Gateway I thought that was a different model. Yes, the XTi-3452 is supported. That device is for a cable conenction. Have you checked if the channels you are trying to view are encrypted. Plex does not support encrypted channels. If you can provide me the logs I requested before so I can check the error, this may be the reason it is not working for you.
Ok. No, they aren´t encrypted.
But in the Logs are many personal information?!
I wouldn´t post it…
But there is a lot of personal information there.
I would hate to share this information.
Could you help me please, without this Logs?
FWIW I was experiencing the same error/message on the Windows 10 client yesterday. But appeared to work fine on my Roku.
My Windows 10 client updated today to ‘Version 1.23.0.1435-e10e14cf’ and it no longer appears to be doing it…
I still have this issue. Have the same Version like you, @Claret
Unfortunately, without being able to see the exact error, it’s hard to say why things don’t work. If you don’t want to share publicly, you can PM the logs to me. Those are kept confidential and deleted once I’m done investigating.
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