@tjdiUxwNh7 said:
Nothing is working now. Totally useless library right now.
Drop lower (2Mbps 720p is working for me)
1 Like
One of my Fire TV’s doesn’t work now no matter how low I set the video quality. I even tried 0.3Mbps, 240p and that doesn’t work. The other Fire TV is working at 3Mbps, 720p, at least for now.
Here is a log from a failed video playback:
02-22 06:32:19.874 i: [video] Starting Playback for: Strike
02-22 06:32:19.876 i: [BufferHelper] Assumed Bitrate: 10000, Segment Count: 1171
02-22 06:32:19.876 i: [BufferHelper] Segment count: 1171
02-22 06:32:19.877 i: [RefreshRateBehaviour] No refresh rate switch required
02-22 06:32:19.878 i: [DeviceCapabilitiesChangedBehaviour] Recording source codec (aac) support: true (Passthrough: false)
02-22 06:32:19.880 i: [Exo2VideoPlayer] Seeking to 0ms
02-22 06:32:19.881 i: [FF] Media source refreshed, duration is now -9223372036854775807us.
02-22 06:32:19.881 i: [ThemeMusic] Fade out complete. Stopping media player.
02-22 06:32:19.882 i: [FF] Creating context for playback.
02-22 06:32:20.408 i: [FF] Container[mp4] Strike - 2.4 Mbps, 21 min [CT: 1518626394000us, ST: 0us, SRT: -9223372036854775808us].
02-22 06:32:20.409 i: [FF] VideoStream[0-h264] 720x480 [SAR 32:27, DAR 16:9]. H.264 / AVC / MPEG-4 AVC / MPEG-4 part 10 - Unknown Profile (video/avc), 2.3 Mbps 21 min 29.97fps, No Title / Unknown (und), 2 / 35 bytes, Default .
02-22 06:32:20.426 i: [FF] AudioStream[1-aac] 2 channels over 0 (2 channels), 48000 Hz, 0,0 padding. AAC (Advanced Audio Coding) - Unknown Profile (audio/mp4a-latm), ~167 kbps 21 min 0.00fps, No Title / English (eng), 1 / 5 bytes, Default .
02-22 06:32:20.426 i: [FF] SubtitleStream[2-mov_text] MOV text - Unknown Profile (application/x-quicktime-tx3g), ~167 kbps 21 min 0.00fps, No Title / English (eng), 1 / 43 bytes, .
02-22 06:32:20.427 i: [FF] VideoStream[3-mjpeg] 428x600 [SAR 96:96, DAR 107:150]. Motion JPEG - Unknown Profile (null), ~167 kbps 21 min 0.00fps, No Title / Unknown (null), 0 bytes, Forced.
02-22 06:32:20.427 i: [FF] Stream ignored as codec type is unknown.
02-22 06:32:20.436 i: [FF] Video decoder doesn’t support h264 (video/avc).
02-22 06:32:20.436 i: [FF] Video decoder doesn’t support aac (audio/mp4a-latm).
02-22 06:32:20.437 i: [FF] Audio decoder doesn’t support aac (audio/mp4a-latm).
02-22 06:32:20.437 i: [FF] Video decoder doesn’t support mov_text (application/x-quicktime-tx3g).
02-22 06:32:20.437 i: [FF] Audio decoder doesn’t support mov_text (application/x-quicktime-tx3g).
02-22 06:32:20.467 i: [MediaTrackSelector] Video selection was filled by id=0, mimeType=video/avc, bitrate=2268820, res=720x480, fps=29.97003.
02-22 06:32:20.468 i: [MediaTrackSelector] Audio selection was filled by id=1, mimeType=audio/mp4a-latm, bitrate=0, channels=2, sample_rate=48000, language=eng.
02-22 06:32:20.469 i: [FF][MediaPeriod] Selecting tracks.
02-22 06:32:20.471 i: [BufferHelper] Assumed Bitrate: 10000, Segment Count: 1171
02-22 06:32:20.471 i: [BufferHelper] Segment count: 1171
02-22 06:32:20.481 i: [Exo2VideoPlayer] Switching video surface to use a standard surface.
02-22 06:32:20.598 e: [Exo2VideoPlayer] Player error detected
02-22 06:32:20.598 e: An exception occurred: com.google.android.exoplayer2.ExoPlaybackException
02-22 06:32:20.600 e: Stacktrace: com.google.android.exoplayer2.ExoPlaybackException
at com.google.android.exoplayer2.mediacodec.MediaCodecRenderer.a(SourceFile:444)
at com.google.android.exoplayer2.mediacodec.MediaCodecRenderer.c(SourceFile:423)
at com.google.android.exoplayer2.mediacodec.MediaCodecRenderer.a(SourceFile:897)
at com.google.android.exoplayer2.video.d.a(SourceFile:477)
at com.google.android.exoplayer2.mediacodec.MediaCodecRenderer.render(SourceFile:570)
at com.google.android.exoplayer2.j.h(SourceFile:560)
at com.google.android.exoplayer2.j.handleMessage(SourceFile:306)
at android.os.Handler.dispatchMessage(Handler.java:98)
at android.os.Looper.loop(Looper.java:135)
at android.os.HandlerThread.run(HandlerThread.java:61)
Caused by: com.google.android.exoplayer2.mediacodec.MediaCodecRenderer$DecoderInitializationException: Decoder init failed: OMX.MTK.VIDEO.DECODER.AVC, Format(0, null, video/avc, 2268820, null, [720, 480, 29.97003], [-1, -1])
… 9 more
Caused by: android.media.MediaCodec$CodecException: start failed
at android.media.MediaCodec.native_start(Native Method)
at android.media.MediaCodec.start(MediaCodec.java:634)
at com.google.android.exoplayer2.mediacodec.MediaCodecRenderer.c(SourceFile:415)
… 8 more
Same issue with Shield streamer in this thread: https://forums.plex.tv/discussion/308085/plex-player-on-shield-your-connection-to-the-server-is-not-fast-enough-to-stream-this-video
Logs attached to last post in thread.
Noticed this happening today on my 2nd Gen FireTV. Some stuff works some doesn’t. I have 1st gen and current gen FireTv stick I’m not seeing this on. I haven’t looked yet but was wondering if there’s a way to force transcode on the FireTV? I thought it might help considering it seems to be related to direct play?
Figured I’d include my log to help the cause.
Sample > @sixones said:
Would you be able to create a sample of the video that has the issue? Steps for creating a sample are available here: https://support.plex.tv/articles/201035968-generating-sample-files-from-media/
Sample attached. Can’t you guys rollback to v6.12 in the meantime?
@tjdiUxwNh7 said:
One of my Fire TV’s doesn’t work now no matter how low I set the video quality. I even tried 0.3Mbps, 240p and that doesn’t work. The other Fire TV is working at 3Mbps, 720p, at least for now.
On the Fire TV that wasn’t working, I uninstalled the app and rebooted the Fire TV and reinstalled. Evidently there were some leftover pieces that a reboot cleared out. It’s useable now with the video settings at 3Mbps, 720p. Some files are transcoding and some are using direct play. My library consists of all m4v files encoded by Handbrake, except for some dvr recordings, so they should all direct play I would think.
Definitely seems to be only affecting 2nd Gen Fire TVs in my household, 1st Gen FTVs seem to be fine.
I confirm the same issue ! All Direct Stream media became unreadable !
Client: Freebox mini4k
Version: 6.13.7.3458
Worked perfect with version 6.12
I’ve been experiencing this. I just noticed that it only effects items in “movies” and “tv shows” library types. I have 1080p and 480p disc rips in a “other video” library type and these play without this issue.
To confim the issue also happens on my Sony Android TV
For a workaround I have installed Kodi on my FireTV and am using Plex plugin.
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@hatfieldjf said:
I’ve been experiencing this. I just noticed that it only effects items in “movies” and “tv shows” library types. I have 1080p and 480p disc rips in a “other video” library type and these play without this issue.
I came in here to comment on this.
This entire situation has me annoyed to NO end whatsoever. Is it me, or is there no sense of urgency or importance expressed here in these forums regarding this matter? It seems like a few of us have the problem, but devs aren’t acknowledging that there is a problem.
Anyway, for grins I re-set my Movies and TV Shows folders to be of type “Other Video”. And what do you know–movies play now. Of course, none of the IMDB metadata are there; however, this was just a science experiment to check on the behavior you noticed.
TV shows are still problematic. Don’t know why. Don’t care why–I just know that this all worked flawlessly until the other day.
I went ahead and moved everything back to the types that they belong to.
Of course, everything works JUST FINE on my Roku. It’s my Fire TV that is problematic, and ONLY starting the other day.
Now, here’s another tidbit–my Sony Android TV works fine to show these movies and TV shows. Well, once or twice I’ve gotten the “playback has stopped” notice. I hit “retry” and it works.
This is an interaction with the app on Fire TV, and just started a couple of days ago.
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afrix@runbox.com, agree with your comments. Looking at my Fire TV logs, direct play fails and then it attempts to transcode. If your video quality settings are low enough(I set mine to 3Mbps, 720p) it seems to play. If not, it fails.
Same issue here:
Fire TV Stick 2nd Gen with 6.13.7.3458 stopped working for me.
Plex server: Ubuntu 16.04 1.11.3.4803-c40bba82e
Same problem here. Direct stream video files stopped working all of a sudden on all of my 2nd gen. Sticks. All others clients are working fine. Running the latest versions of Ubuntu Server.
I’ve tried lowering the quality down to multiple settings which should in theory force a transcode. However, I still couldn’t get it to work.
On my Xbox One version of the Plex app there’s an option to turn off direct play and direct stream. I feel like that would be a good workaround but the option doesn’t exist on FireTV.
For me the workaround was to re-enable DLNA on my plex server and access my content through VLC on the fireTV.
I also feel like there’s no urgency here. It makes me wonder how a bug like this got missed as it’s not hard to reproduce.
I’m relatively new to using Plex (~6 months) so I’m not terribly familiar with debugging these sorts of issues, but I seem to be having the same issues as everyone else here. All of my media is encoded to work with direct play to the Fire TVs and has worked flawlessly up until yesterday (Feb 23rd). Both of my 2nd gen Fire TVs have this issue where some TV episodes and movies work and others give the error. My 1st gen Fire TV has no problems and neither does the HTTP client.
My Fire TV has just stopped playing most of my videos with this showing up in the logs:
Failed to stream media, client probably disconnected after 671744 bytes: 104 - Connection reset by peer
Yep, I had this too with same error message; on nvidia shield, lastest build of app as of today. If I rewound, then the same time it stopped before would play normally. I didn’t think anything at the time. Was during birdman Blu-ray. I’ll grad logs next time it happens.
@noisephoenix said:
My Fire TV has just stopped playing most of my videos with this showing up in the logs:
Failed to stream media, client probably disconnected after 671744 bytes: 104 - Connection reset by peer
It is a client (Android app) issue rather than the Plex server. If you enable and examine the logs on the client end (see how to here) you should see it is a decoder crash (exception) that is causing this.
You’ll see something like this:
02-22 19:18:20.086 e: An exception occurred: com.google.android.exoplayer2.ExoPlaybackException
