Ok, I think I’ve found the answer to this dilemma. By default, Plex defaults the video player to the “New Player”. However, you can go into settings on the client and turn it off. Once you do this all my shows play fine, regardless of client, Firestick, Nvidia Shield, Android, etc.
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By default, Plex defaults the video player to the “New Player”. However, you can go into settings on the client and turn it off. Once you do this all my shows play fine, regardless of client, Firestick, Nvidia Shield, Android, etc.
This is only a partial workaround on a good day for some devices, but far from a solution. Falling back to the legacy player doesn’t solve anything on my Android TV client. It still the same. The workaround for me is using the Plex client app on the AppleTV 4K. It doesn’t have this issue at all.
I’m tired about Q/A of the devops at this company. The quality is so poor from almost every aspect.
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Support on this forum is lacklustre. Hardly anyone from Plex answers or responds to queries.
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Granted it’s a work around but other than downgrading your client, a much better option and I’ve tested this on Apple Devices, Roku Devices, Nvidia Shield Pro, Xbox One, Xbox 360, Android and it resolved this particular issue on every device on all formats… JS
Seeing the same issue on our Firestick TV 4K attaching the logs
logging.zip (69.4 KB)
As with others switching to the old player seems to be a partial resolution.
Fixed for me! I turned off the new video player from Settings > Advance > New Video Player and it solved my problem with Android TV (smart projector).
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they will remove the old player at some point tho…
This worked for me as well
Has everyone tried adding plex.direct to your routers Whitelist as posted above. DNS Rebinding protection is causing this error for some users.
I added the whitelist entry to my router and it didn’t work.
adding it to what whitelist? I’m confused.
It depends on your router. Plex binds your server IP address to Plex.direct, that’s is normally fine but many routers prevent this from happening because it can be used maliciously also.
So mine is hosted at a Data Center. Using Docker for everything, any suggestions there? Or would it still be with my home router (where i’m watching it)?
In your usage case DNS rebinding is not the issue since the server is not on your local network.
Any other ideas why mine would be doing it?
Would need logs.
From server?
From player
Yeah, disabling new video player is a temporary solution.
Last year I had to switch to a new player, as my plex app on my tv was too old with no new versions coming.
And there I am again with having to fin a new player in the future…
I am gonna try Jellyfin, maybe they are less greedy and more helping than plex.
Or maybe it is just the begining for them like plex once, and it will end up in ■■■■.
Here’s from my Fire TV. You will see that it plays fine with regular player, then I enabled new player today (2/15), and when I try to play anything it says “Playback has stopped because the connection to the Plex Media Server has been lost. Please ensure the server is available and retry”. I am using docker in Debian.logging.txt (1.2 MB)
