I have also noticed a lot of threads that have experienced similar problems
Here are some examples:
Server Version#:v1.32.2.7100-248a2daf0 - Ubuntu PC x86_64 - build: linux-x86_64 debian - GMT 10:00
Player Version#: platform=webOS, platformVersion=7.3.0, device=webOS 7.3.0, model=50UQ9000PSD
Playback of file stops repeatably in the same place in the show. Errors in debug server log are:
Jun 03, 2023 16:31:45.825 [140658911337272] ERROR - [Req#44e9b8] Unable to find client profile
for device; platform=webOS, platformVersion=7.3.0, device=webOS 7.3.0, model=50UQ9000PSD
Jun 03, 2023 16:31:4…
Server Version#: 1.21.4.4079
Player Version#: 4.52.2
So, I’ve seen this “general” issue pop up a few times, but I can’t find anything that either:
a) matches the timing of the error
b) a solution
On a few different videos, near the end of the video, I will get the “Playback Error: Conversion failed. The transcoder exited due to an error.”…
This is very aggravating, as usually there is still 3-5 minutes left in the episode/movie… I have tied restarting the server, but that’s the only real i…
Server Version#: 1.21.3.4021
Player Version#: 2.65.1.70 (Xbox App)
Basically, I watch my shows on PMS (all have subs in the file, not separate SRTs). PMS plays pretty much everything fine, except for 1 show. It plays about 18 minutes in, then the Playback Error, Transcoder exited shows up. I then continue to play it again, but the PMS just only plays like a minute or 2, then dies. I’ve tried refreshing metadata, database, setting scan to daily, and some of the “easier” methods. Attached are n…
The past few weeks, while playing HEVC files (mostly with ASS subtitles, remotely or locally) from a series in a .mkv container in Brave and other Chromium browsers, I keep getting the following playback error randomly(often at the first minutes of the video, sometimes in the middle):
[plex_error]
The video is direct streaming (MKV to MP4 container conversion). These are the logs for when that happened once (pastebin) . I have full log files from when this happened another time a few minutes ea…
While watching a movie with subtitles, the playback stops unexpectedly (usually at the end of content according to many similar reports). The following error is displayed:
Playback error
Conversion failed. The transcoder exited due to an error.
After resuming the playback, the movie stops again after a while. And again, and again, …
Environment:
Server Version#: latest - 1.32.2.7100 (linux/debian 11)
Player Version#: latest - 5.61.0 (LG C9)
Movie: MKV with embedded SRT subtitles.
Find…
I have been having an headache in getting a recent anime series I have to work. I have wiped my plex server including registry, plex folder etc… in an effort to solve this problem and it does not work. The series runs largely fine until the end ~5min of each show when the transcoder fails somewhat randomly (no specific frame) with error “Conversion failed. The transcoder exited due to an error.”. I reviewed the logs and I believe the error is associated with this fault below, as it’s my only “Er…
Server Version#: 4.63.0
Player Version#: Client Version 5.25.1 | Platform Version 5.5
I’m having problems with using PLEX as a home servers. There are many series what I want to watch from TV but I’m getting playback errors which drives me crazy and I don’t even know how to fix it.
Can you help me trying to find the source of the problem?
Plex Media Server Logs_2021-09-30_01-02-41.zip (1.4 MB)
It seems like this is a big issue that is happening to a lot of people. It seems to occur commonly during anime episodes because those have subtitles. I am not completely sure about this but it might be happening when the subtitles end.
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