Playback problem on Amazon FTV client only

Plex Players Streaming Devices
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1

Server Version#: 1.21.1 (on Qnap)
Player Version#: 8.19.2.26377

Hi There,

I am able to connect to me server from fire-tv no problem and see all my videos, but I cannot play anything back

‘An error occurred while attempting to play this video. Please check your connection and try again’

The connection is fine and I am able to playback via iphone, ipad and chrome on Win10.

I have tried deleting the client completely and reinstalling.

I’m not sure which logs would be best to share for debugging.

TIA

2

Same here. I noticed the app got updated on June 30. Maybe a bug got introduced. Ugh.

3

Same, it works fine on plex mobile app and playing my media on my laptop but amazon fire tv / stick I get the same error.

4

Appears an update for plex server was just pushed. When you log into plex it will notify you in the activity/dashboard section to manually install. Did that and now it works again on Fire TV

1 Like
5

Looks like it may be this issue?

6

Ah great! I did the server update and all good now. Thanks!

7

I am having the same issue. How do I do the server update please?

8

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