Server Version#: 1.42.1.10060 (on Ubuntu lxc container in proxmox)
Player Version#: Plexamp 4.12.4 and Plex Web
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Last week media playback stopped out of the blue for me. All files, both video and music, can be seen in the plex web interface as well as plexamp but as soon as I try to play a file, there is an error message. I tried a fresh install of plex on a new lxc yesterday where media playback worked but as soon as I copied over my Plex Media Server Folder from Application Support the media wouldn’t play. So I guess it is no permission error. Interestingly, playback via Infuse for Mac and iPad works.
I don’t want to lose my playback history and music playlists.
Prior to the error, I don’t remember doing anything out of the ordinary, except for the usual apt updates for the lxc container and host.
Error message in log: ERROR - Got exception from request handler: std::exception
Aug 26, 2025 14:15:10.537 [137338640907064] ERROR - Got exception from request handler: std::exception
Aug 26, 2025 14:15:10.537 [137338781547320] DEBUG - Completed: [:10656] 500 POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2Fce12c574a879eafa0dbc7585be28f7287d6bf633%2Fcom.plexapp.plugins.library%2Fplaylists%2F63994%2Fitems&key=%2Flibrary%2Fmetadata%2F54553&shuffle=0&type=audio&includeFields=thumbBlurHash (23 live) #304a2 TLS GZIP 6ms 405 bytes (pipelined: 7)
Aug 26, 2025 14:15:10.567 [137338694171448] DEBUG - Request: [:10656 (WAN)] GET /playlists/63994/items?includeFields=thumbBlurHash (23 live) #304a6 TLS Page 0-49 GZIP Signed-in Token ()
Aug 26, 2025 14:15:10.567 [137338694171448] DEBUG - [Req#304a6] Setting container serialization range to [0, 49] (total=-1)
Aug 26, 2025 14:15:10.643 [137338781547320] DEBUG - Completed: [:10656] 200 GET /playlists/63994/items?includeFields=thumbBlurHash (23 live) #304a6 TLS GZIP Page 0-49 76ms 11251 bytes (pipelined: 8)
Aug 26, 2025 14:15:17.961 [137338632506168] DEBUG - Request: [:10677 (WAN)] GET /:/prefs (21 live) #30478 TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:17.961 [137338627500856] DEBUG - Request: [:10679 (WAN)] GET /accounts/1 (21 live) #304ac TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:17.962 [137338779437880] DEBUG - Completed: [:10679] 200 GET /accounts/1 (21 live) #304ac TLS GZIP 0ms 644 bytes (pipelined: 1)
Aug 26, 2025 14:15:17.969 [137338779437880] DEBUG - Completed: [:10677] 200 GET /:/prefs (21 live) #30478 TLS GZIP 10ms 11304 bytes (pipelined: 1)
Aug 26, 2025 14:15:17.972 [137338594851640] DEBUG - Request: [:10678 (WAN)] GET /myplex/account (21 live) #304ad TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:17.973 [137338781547320] DEBUG - Completed: [:10678] 200 GET /myplex/account (21 live) #304ad TLS GZIP 0ms 4466 bytes (pipelined: 1)
Aug 26, 2025 14:15:18.418 [137338640907064] DEBUG - Request: [:10677 (WAN)] GET /accounts/1 (20 live) #304b1 TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:18.418 [137338640907064] DEBUG - Request: [:10678 (WAN)] GET /:/prefs (20 live) #304b2 TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:18.419 [137338627500856] DEBUG - Request: [:10679 (WAN)] GET /myplex/account (20 live) #304b0 TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:18.420 [137338781547320] DEBUG - Completed: [:10679] 200 GET /myplex/account (20 live) #304b0 TLS GZIP 1ms 4466 bytes (pipelined: 2)
Aug 26, 2025 14:15:18.418 [137338779437880] DEBUG - Completed: [:10677] 200 GET /accounts/1 (20 live) #304b1 TLS GZIP 0ms 644 bytes (pipelined: 2)
Aug 26, 2025 14:15:18.424 [137338779437880] DEBUG - Completed: [:10678] 200 GET /:/prefs (20 live) #304b2 TLS GZIP 6ms 11304 bytes (pipelined: 2)
Aug 26, 2025 14:15:18.448 [137338594851640] DEBUG - Request: [:10678 (WAN)] GET /channels/all (20 live) #304b6 TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:18.448 [137338781547320] DEBUG - Completed: [:10678] 200 GET /channels/all (20 live) #304b6 TLS GZIP 0ms 541 bytes (pipelined: 3)
Aug 26, 2025 14:15:19.026 [137338694171448] DEBUG - Request: [:10678 (WAN)] GET /:/prefs (20 live) #304b7 TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:19.027 [137338632506168] DEBUG - Request: [:10679 (WAN)] GET /accounts/1 (20 live) #304b4 TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:19.027 [137338779437880] DEBUG - Completed: [:10679] 200 GET /accounts/1 (20 live) #304b4 TLS GZIP 0ms 644 bytes (pipelined: 3)
Aug 26, 2025 14:15:19.028 [137338627500856] DEBUG - Request: [:10677 (WAN)] GET /myplex/account (20 live) #304b5 TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:19.030 [137338781547320] DEBUG - Completed: [:10677] 200 GET /myplex/account (20 live) #304b5 TLS GZIP 2ms 4466 bytes (pipelined: 3)
Aug 26, 2025 14:15:19.033 [137338781547320] DEBUG - Completed: [:10678] 200 GET /:/prefs (20 live) #304b7 TLS GZIP 7ms 11304 bytes (pipelined: 4)
Aug 26, 2025 14:15:22.109 [137338640907064] DEBUG - Request: [:10680 (WAN)] GET /diagnostics/logs (21 live) #304ae TLS GZIP Signed-in Token ()
Aug 26, 2025 14:15:22.109 [137338640907064] DEBUG - [Req#304ae] Diagnostics: Building logfile zip
