I downloaded the latest working version (1.24.5.5173) from here:
https://plex-media-server.en.uptodown.com/windows/versions
Close Plex Media Serer, uninstall Plex Media Server, and then install the working version.
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Iāve been seeing what I believe is the same issue mentioned here. Iām getting the same error when trying to seek to after credits scenes at the end of some movies. I believe it might be mostly happening on Roku as we often transcode to EAC3 where other clients may not.
Iāve filed an issue to bring it to the server teamās attention.
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Thanks Ruuk!
I came to the forums looking to see if others were seeing this and for a solutionā¦
I am experiencing the same issue as described. And I can replicate the issue just by seeking to the end of some movies.
Server OS: Ubuntu 18.04.6
Plex Media Server version: 1.25.2.5319
Player OS: Roku Ultra Version. 10.5.0 Build 4208-29
Player version: 6.9.14.7448-9fa2246a1-Plex
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Adding in my own experience. And if the logs linked earlier in the thread arenāt enough for Plex folks, I can recreate this easily. Iām not sure if there are very specific audio streams it has trouble with, but every file itās crashed with has been one thatās being transcoded because of audio. If I can switch to an audio stream that doesnāt require transocding, the same video doesnāt crash.
It crashes with this error with about 10% of the show remaining and when starting back up, crashes within a minute every time after that. EG: in a 120 minute movie, itāll crash with about 12 minutes remaining, then if I start it at 108 minutes, it crashes around 109 minutes. Start at 109 minutes, it crashes at 110 minutes. I donāt have to watch the whole movie, just a minute or so of the last 10% of the file to cause it to crash.
I backed off to each version of 1.25 and the crash was in each of them. I backed off the last version of 1.24 and no crash. So the bug was introduced in the first released version of 1.25.
I also have Roku smart TVs and in playing on those is when it crashes. I havenāt been able to cause the same crash when playing over the web view of plex. Maybe plex encodes to a different kind of audio for Roku vs the web player and thereās some magic that happens in the last 10% of the video that causes this specific condition?
Someone on a Reddit thread suggested turning off the Roku Clientās ACC Stutter Workaround (in the Plex client: Settings->Advanced). That worked for them, but for me on the files I was testing on, it made the transcoder crash even faster. So this may be something that can help pinpoint the issue?
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Like others I rolled back to 1.24.5.5173. No issues nowā¦
I will wait for a fix before upgrading.
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Iām running plexmediaserver in Ubuntu. Where do I find the 1.24.x versions of plex? Iām not seeing it in apt:
$ sudo apt install plexmediaserver=1.24.5.5173
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Version '1.24.5.5173' for 'plexmediaserver' was not found
$ apt-cache madison plexmediaserver
plexmediaserver | 1.25.2.5319-c43dc0277 | https://downloads.plex.tv/repo/deb public/main amd64 Packages
Alternatively, is there a way to tell Roku to use different transcoding to avoid the crash?
[edit]
OK, for the particular show Iām trying to watch right now, it appears that if I switch to the āoriginalā quality, it stops crashing. I assume this is because the file already uses EAC3 5.1 as the audio codec, so it avoids transcoding entirely.
I had to download the .deb file using a URL from here: GitHub - axlecrusher/plex_download_urls: Archive of Plex mediaserver download URLs
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Excellent, that worked great. I downloaded v1.24.5 and then ran sudo apt install -f ./plexmediaserver_1.24.5.5173-8dcc73a59_amd64.deb, and so far so good. Thanks!
I was able to fix the issue by deleting the codecs folder and restarting Plex Media Server.
@spencerdf1992 Oh, interesting, TIL that plex downloads codecs from plex.tv on demand! Does this mean they pushed a bad codec at one point, and purging the cache forces it to get the new fixed one? If so, did they announce this anywhere?
I think the E-AC3 conversions are the problem here. Iām on the latest version of PMS and my dad is accessing my server remotely through the Plex app on his LG CX. Only the files that have to convert to E-AC3 fail in the exact same way - all good until the last couple minutes of the TV show/movie. Even though the video is direct playing/streaming, any files where the audio transcodes to E-AC3 crashes the transcoder right at the end every time. Iāll try deleting the codecs folder and/or reverting to PMS 1.24 to see if that fixes the problem.
EDIT: Deleting the codecs folder while still on the latest PMS version DID NOT fix the problem, but reverting to PMS 1.24.5.5173 DID fix the problem. Iām running PMS on a Windows 10 machine if that makes a difference to anyone. Thanks all for the suggestions.
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Same problem here on Linux Mint with PMS 1.25.2.5319. Rolling back to 1.24.5.5173 also fixed it for me.
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I tried deleting the codecs folder when the issue first appeared, but it didnāt work. The only thing that fixed the problem was downgrading to Plex Media Server 1.24.
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Update: A fix for the transcoder crashing has landed on PMS for a future release. Testing with that change shows the crashing is gone and behavior is improved, but Iām still having issues with errors during playback when seeking near the end of the video (now it at least can work, but it often fails). Iāll be filing a new PMS issue for that, plus Iām looking into how the Roku client handles errors at the end of playback, which currently makes the behavior with the PMS issue worse.
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Not really. The Roku is limited on what audio codecs it supports, especially for audio with more than 2 channels.
You are correct, my dad was my remote user and we had an instance where this worked and then informed me a few days later that he was still experiencing the problem. Rolling back to another version did not work on docker, but I could be doing it incorrectly. Choosing another version caused PMS to never load or if it did it still reported the current version.
Update 2: Turns out that while there was a slight change in behavior from PMS, it wasnāt really a bug that was causing the errors I saw and weāve found a fix on the Roku client for that.
So with PMS 1.25.4 (I believe that will be the version) and the next Roku Plex client update, the issue should be fully resolved.
Thanks all for the reports and other info!
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I just found this thread and am excited for the fix. Is there a projected release date for PMS?
Thanks
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Can someone tell me how where I can download version 1.24 for Linux Mint and how do I roll back and not loose all my meta data? Thanksā¦
