Please Help. My PMS is no longer sharing with friends outside my home network

Plex Media Server NAS & Devices
1

Server Version#:1.32.7.7621
Player Version#:1.82.1.4022-2e4fdbb9
PMS running on QNAP NAS
I have a PlexPass
Connected via 1GB up and down fiber

I have had my PMS up and running a long time. I can access my PMS remotely from anywhere and it works great on my home network. I used to share access to my PMS with friends, until one day it just stopped working. If I invite friends to my PMS they are unable to connect to my content. In fact, one friend told me that she ONLY sees my old PMS name and not the new. I had to rebuild my PMS after a QNAP NAS crash corrupted files. I basically had to rebuild and reinstall everything to recover from that crash.
I don’t think I can do anything on my end to ensure that I only have one PMS on my account and I have no idea why I cannot share my PMS with friends. Do THEY need to buy PlexPasses? Myself, my wife and my son can all access my PMS on remote devices outside my home network but they also have managed accounts for home network access.
Since I am able to connect on remote devices outside my home network, I know this shouldn’t be a firewall or connection issue such as Port Forwarding or NAT
How can I give access to friends again, just like in the good 'ol days when this worked?

2

If I understand you correctly this is a completely new server.

You can delete the old server here. (make sure you delete the old one and not new)
https://app.plex.tv/desktop/#!/settings/devices/pms

You have to re-share everything with your friends under “Manage Library Access”. After this is done, I would have them sign out of their account on their devices and sign back in to clear any old info about the previous server

They should still be “your friends” so you shouldn’t have to send them a brand new invite like the first time you did this

3

In looking at Plex.tv,

  1. I find one server. NiteNAS2

  2. On QNAP systems, if you uninstall PMS, the server ID information is lost.
    (how QTS/QuTS works). You end up creating a new server instance on the same hostname — still counts as a new server

  3. If you shared using NiteNAS then you’ll simply need to share again from NiteNAS2.

  4. As I look at the device list on your account, I see the older references to NiteNAS (which is how I know it existed at one point) . (( Settings - Authorized Devices - Devices dropdown will show you ))

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