Please help Plex keep crashing!

Plex Media Server
,
1

I’ve been running Plex on my PC (Windows 10 Pro, i7, 32mb memory, GeForce GTX 1060 6GB) from many years without any problem suddenly a week ago it start crushing all the time. Even when I’m not watching it the Plex media serer in the icon tray disappears and I have to restarted. I tried reinstall it but still crashing.

There only error on the console is “Error issuing curl_easy_perform(handle): 28” I don’t know if this could be the problem.

Any help is welcome .

Thank in advance.

Server Version#: 1.23.3.4707
Player Version#: 4.57.4
Plex Crash Uploader.1.log (597 Bytes)
Plex Crash Uploader.2.log (598 Bytes)
Plex Crash Uploader.3.log (600 Bytes)
Plex Crash Uploader.log (597 Bytes)

Plex Media Server Logs_2021-06-30_14-26-32.zip (1.0 MB)

2

The crash uploader file just shows that your server uploaded a crash report to a server at Plex (to which only Plex employees have access).

Attach the entire ZIP file from Settings → Troubleshooting → Download Logs.

3

Thank you for your prompt reply. I uploaded the entire zip file.

4

Here’s the error messages immediately preceding the system crash:

Jun 30, 2021 14:26:03.432 [18336] ERROR - IsDirectory failed boost::filesystem::path codecvt to string: error
Jun 30, 2021 14:26:03.433 [18336] ERROR - FATAL ERROR: Log: Error handling format string 'Couldn't check for the existence of file %s: %s': boost::filesystem::path codecvt to string: error

You system is also having trouble scanning some music files:

Jun 30, 2021 09:59:23.940 [2920] ERROR - Couldn't get size of file "J:\Music\CLASSIC MUSIC\Tournemire L'orgue mystique (Aux grandes orgues de la cathédrale d'Orléans) (Remastered) (1982) (2020) [24-48]\20. Tournemire L'orgue mystique, Cycle après la Pentecôte, Op. 57, Office No. 47 Dominica XX V. Choral alléluiatique No. 5.flac": boost::filesystem::file_size: The system cannot find the path specified: "J:\Music\CLASSIC MUSIC\Tournemire L'orgue mystique (Aux grandes orgues de la cathédrale d'Orléans) (Remastered) (1982) (2020) [24-48]\20. Tournemire L'orgue mystique, Cycle après la Pentecôte, Op. 57, Office No. 47 Dominica XX V. Choral alléluiatique No. 5.flac"

Jun 30, 2021 09:59:24.949 [2920] ERROR - Couldn't get size of file "J:\Music\CLASSIC MUSIC\Beethoven\Beethoven - Complete Symphonies (5CD Box Set) (2011) [FLAC]\Riccardo Chailly, Gewandhausorchester - 2011 - Beethoven The Symphonies   ---cd 4 [FLAC]\Riccardo Chailly, Gewandhausorchester - Beethoven The Symphonies   ---cd 4.log": boost::filesystem::file_size: The system cannot find the path specified: "J:\Music\CLASSIC MUSIC\Beethoven\Beethoven - Complete Symphonies (5CD Box Set) (2011) [FLAC]\Riccardo Chailly, Gewandhausorchester - 2011 - Beethoven The Symphonies   ---cd 4 [FLAC]\Riccardo Chailly, Gewandhausorchester - Beethoven The Symphonies   ---cd 4.log"

Check the file permissions for those albums.

Also try moving them out of the library to a place where Plex cannot scan them.

Then see if the server stabilizes.

5

I removed the files.
Those files were on my library for long time though and I didn’t have any problem before.
I will let you know.
Thanks again for you help,

6

Both the fatal error messages and the scanning error messages mention “boost::filesystem:” albeit in slightly different forms (path & filesize).

That’s why I mentioned moving the files.

Hopefully the server will stabilize and you can try adding the files back to the system.

I noticed later that the error messages for “Beethoven The Symphonies” refer to .log and .m3u files, not .flac or other music files.

When you try adding the files back, start with just the music files.

Basically, get the music playing, then proceed with the other items.

7

Unfortunately the fix didn’t work. It crashed again I had to go out and when I came back as soon I touched the icon in tray the icon disappears and I had to restart the program.
I’m uploading the last zip file if you want to take a look.
Plex Media Server Logs_2021-06-30_17-25-58.zip (1.1 MB)

8

I’m having the same problem. Plex has been stable and never crashed for a very long time. I updated to 1.23.4.4712 and suddenly it is crashing multiple times a day. Nothing else about my system changed just updated the version. My personal suspicion is that one of their scanners has a bug that makes it very sensitive to media state and if anything goes wrong at all it just crashes all of Plex. I hope they fix it soon.

If there is a way to roll back the server version, and a repository of old versions somewhere I could try to go hunting for the specific version that introduced the issue.

9

I saw from the log that all the errors were from the folder used for the music library so I tried to delete my plex music library completely, has been one day and so far no crashing. Maybe you’re up to something with your suspicion…

By the way I’m in version Version 1.23.3.4707 and it says I’m up to date how you can be in version Version 1.23.4.4712? Just curious.

10

Regarding your request here is a link to a repository of plex older versions: Plex Media Server Old Versions Downloads - VideoHelp

11

Thanks! That is half the battle. The other half is knowing how to actually roll back. I’m concerned about DB changes in particular if I just install an old version on top of my current install.

As for the version difference, I’m not sure. I have Plex Pass and am running the “beta” version. That is what Plex told me to update to. I didn’t do anything special to request it.

12

Well, if it makes you feel any better - I just downgraded to the June 5 release (PlexMediaServer-1.23.2.4656) because I got tired of the latest PMS constantly crashing - couldn’t even make it through any movies. No DB worries or anything - I just uninstalled the previous version and installed the June 5 release. It recognized my previous DB and settings as if nothing had happened, and I am now back to watching my shows and movies without issue. Go for it!

Also, the crashing PMS is happening in the public beta channel - I haven’t been on the beta channel in well over a year, and the public beta release of PMS has been crashing like crazy. I’d advise you to change to the public channel unless you want to be part of the beta program and suffer even more bugs on occasion.

13

Thanks! I may end up doing that. I just got a notification of 1.23.4.4775 so I’m trying that first. If it works though I probably will flip off the beta though. This crashing is no fun.

14

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.