Plex account not forgetting old server

General Discussions
1

Hello, I hope I’m putting this in the correct category. If not, please move.

I’ve been dabbling with my Plex server for a while on my Win10 PC but decided to get more serious with a media server. So I moved my media files to an Ubuntu computer. As I had not really ever done anything serious with it, I didn’t migrate metadata, cache, etc over.

I’m now faced with an issue where my original Win10 iteration of Plex is still expected on my AppleTV Plex app and mobile devices when I sign in. I can get to my “new” Plex by scrolling to the other Plex accounts that I’ve been granted access to and find it there. But I cannot figure out how to make my current one the main one on my account as it is still looking for the old server on my Win10. I’ve logged out and in from all devices and still no luck.
This is all on my home network, hardwired in together.
Any suggestions on how to get my account to “forget” the original server in place of the new one? I’m stumped and in all my searching, I’ve not found anything that addresses this issue specifically.

Any help would be greatly appreciated! Thanks.

2

from the host computer go here: http://127.0.0.1:32400/web/index.html#!/settings/devices/pms

And you can delete the offending server

3

Thanks for your reply.
The only server that is there is the new server under “Authorized Devices”. On the host server, it doesn’t have an issue with looking for the old server, but on my other devices it still is looking for the old server as the primary.

4

If anyone else has another idea, I’m very perplexed about this. (Get it? per Plex ed)

5

On client devices without the new UNO interface, sign out of your Plex account and back in.

On other client devices, which have already been updated with the UNO user interface, perform ‘Reset Customization’ and pick a new default server.

https://support.plex.tv/articles/customizing-the-apps/

https://support.plex.tv/articles/customizing-the-mobile-apps-2/

That includes the default plex app, Plex Web
(Settings - Web Client - General - ‘Show Advanced’ - “Reset Customization” )
https://support.plex.tv/articles/customizing-plex-web/

6

also double check @ Plex Web > settings > authorized devices > server, and if the old server is still listed, then remove it.

7

If you use https://app.plex.tv/desktop#!/settings/devices/pms instead, you can use any computer with an internet connection.

8

I didn’t know if it was app.plex.tv or just plex.tv hehe, so I chose to use the local host address…

9

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