Plex Android App won´t play Trailer

Server Version#: Version 1.22.3.4523
Player Version#: 8.17.0.25120

Hi since a while the Android Plex App doesn´t show trailers any more. I´m Plex Pass lifetime member and miss this function on my Android devices. The Amazon app shows me the trailers.
Any idea?

is there a specific movie that does not have a trailer or does not play? they show and play fine afaict.

I believe he’s talking about the trailers that are played before movies and have to be enabled per device.

That seems to work fine too. @Jabberman do. you have Cinema Trailers to play before movies set to something in the android app , and one of the options enabled on your servers Extras settings?

Hi i mean the movie specific Trailers. In the App i select a movie but no Trailer Button. I only can play the movie or get other Information about the actrors etc. The cinema Trailers before movie Option is deactivated. I only want to See movie specific Trailers
As i said, in Amazon App oder via Windows i can See the Trailer Button and can use it

it is further down. the extras are under the cast images. the trailer will be the first one.

Screenshot_20210518-202354

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Hi.
Nope. There is only Information about actors, Review and similar movies. No extra no Trailers. I did not change anything

so for that same movie Sicario does it show the Extras row in the web browser app?

I have Sicario in libraries in two different languages and I can see the trailer in my Android phone

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Make sure you’re signed in with a Plex Pass account.

it should not matter if he signs into the app with an account that has a Plex Pass as long as the admin that the server content is from has one (and enabled trailers/extras for metadata agent)

what is confusing me is he said other apps showing it but that one not.

I thought trailers followed the same rule of “skip intro” where the client also needs Pass. Good to know.

I am logged in as plex Pass member. Next Thing i try is to erase all content off my Phones and Re setup it…but so i’ll never find the reason for this Problem.

Problem solved – for now.
I reinstalled the Android App and for now it works.

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