Server Version#: Version 1.22.3.4523
Player Version#: 8.17.0.25120
Hi since a while the Android Plex App doesn´t show trailers any more. I´m Plex Pass lifetime member and miss this function on my Android devices. The Amazon app shows me the trailers.
Any idea?
is there a specific movie that does not have a trailer or does not play? they show and play fine afaict.
I believe he’s talking about the trailers that are played before movies and have to be enabled per device.
That seems to work fine too. @Jabberman do. you have Cinema Trailers to play before movies set to something in the android app , and one of the options enabled on your servers Extras settings?
Hi i mean the movie specific Trailers. In the App i select a movie but no Trailer Button. I only can play the movie or get other Information about the actrors etc. The cinema Trailers before movie Option is deactivated. I only want to See movie specific Trailers
As i said, in Amazon App oder via Windows i can See the Trailer Button and can use it
it is further down. the extras are under the cast images. the trailer will be the first one.
Hi.
Nope. There is only Information about actors, Review and similar movies. No extra no Trailers. I did not change anything
so for that same movie Sicario does it show the Extras row in the web browser app?
I have Sicario in libraries in two different languages and I can see the trailer in my Android phone
------Make sure you’re signed in with a Plex Pass account.
it should not matter if he signs into the app with an account that has a Plex Pass as long as the admin that the server content is from has one (and enabled trailers/extras for metadata agent)
what is confusing me is he said other apps showing it but that one not.
I thought trailers followed the same rule of “skip intro” where the client also needs Pass. Good to know.
I am logged in as plex Pass member. Next Thing i try is to erase all content off my Phones and Re setup it…but so i’ll never find the reason for this Problem.
Problem solved – for now.
I reinstalled the Android App and for now it works.
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