Hey,
using still orca edition on my samsung tv’s…
but when i start the app, it always shows the user offline… i can still watch content tough, since the synology(plex) is on local lan … but why is it showing online?
the tv does have access to internet, youtube and stuff is working
thnx in advance
Most likely because the old TV doesn’t support the new TLS and chipers used by plex.tv, and you added the local PMS via IP manually
hi, no i didnt add locally , i did enter it by entering the PIN method
sometimes it shows that the user is online,but mostly not
the tv still supports the TLS, i dont need that proxy method 
First old Sammy I’ve heard of that does that!
indeed, still using orca 2.012 , not the new 2.014
i can logout the user of plex, login again, no issue
Hi,
I hit the same issue on my 5 years old Samsung TV.
It actually fails to allow local user switching.
Is there any workaround, or shall I go ahead and purchase a new player ?
But can you still login /logout? That still works , I can also remove and rejoin the app with the pincode…
Sometimes I don’t see the offline message then it’s fine… But 4/5 it isn’t …
Everything bis working though, since the server is also on same lan…
What issue do you have? I think it’s related to PMS, something must changed not long ago, I have it on both my Samsung running 2.012, and totally different models
Ok, some more investigation, we can see in left low corner user status , since a few weeks it’s always offline, no idea why .. when I click the green button, to go to user settings, I get screen below, and the app crashes, and Plex is exited…
Is it possible the url of Plex is changed, and the app isn’t finding the link to Plex online anymore?
Hi,
Same issue here. I try to reinstall the app and now I can not get access to the app anymore. There are no more 4 digit number to access the server. Any help from somebody?
Thanks
Are you also using H series? With orca 2.012? I think our models are not able to contact plex.tc anymore… Therefore you don’t see a code…
For now we are stuck in offline mode, I think you can only add an local PMS now by IP? Does that work?
You need two things…
1…Change some server settings
Ref: Important information about Plex for smart TVs after September 30, 2021
2…Use a Proxy
I’ve a JS 8500 model. I try to add a local PMS but I can not. I got this message and now im stuck with no app anymore
Hi , thnx for feedback, but PMS settings I already setup to preferred, also on the Samsung app, I haven’t enabled secure settings…
Should it work then? Or are we stuck since this certificate change? Occasionally the tv still logged in, until about a week ago, now it’s always offline
Only if you used the Proxy I also linked towards
But why only with proxy If there was a change only in certificate? Is this a new type of certificate, that our tv can’t handle?
I’ve asked Plex if something changed lately, and awaits the answer
But at least all E and F series should use the proxy in order to communicate with plex.tv, and has been like that for a long time now
Yeah, I know about the proxy, but the H models should still work, they support newer TLS
Thx for info, keep us posted
There’s more to it than protocol. Also chipers can cause this!
Hey @cristian_filippi , try to setup preferred connection, and setup the app with insecure, that should work , I can still access PMS locally… Didn’t try to remove/readd tough, but I can still watch content locally…
Did you try that?
Hey Fabio, I set up a preferred connection, but I can not set the app to insecure. I can not see the option anywhere. Any help?
