Plex App stopped loading my PC Libraries

Plex Media Server Remote Access
1

Server Version#: v1.41.4.9463
Player Version#: 2025.19.0 (1132)
Plex Support Message (ready to send)

Hi,

I’m at wit’s end, have tried every trouble shooting solution I could find on the web and am hoping someone has encountered. I’m experiencing a problem with the Plex mobile app (iOS). About a month ago, my libraries stopped showing up on the standalone Plex app on my phone. However:

My server is fully operational and accessible via Plex Web and Plex Dash (on the same phone)

I’ve revoked and reauthorized the device, reinstalled the app, reset the app cache, restarted the server, and confirmed it is claimed

I’ve removed all devices from my Plex account and freshly logged back in

I don’t have access to “Manual Connections” or “Sign in with Web Browser” in the current version of the app

It seems that despite the server being active and functional, the mobile app will not list or access any libraries.

ChatGPT suggest I ask Plex support to check if there’s a token, cloud sync, or account issue on my Plex user profile that might be blocking library visibility in the mobile app… but I can’t find a direct link to Plex tech support

2

This forum is the official Plex Support.

Will only work if it is local to the server. You can upload the application logs so that we can see what is going on.

If you long press on Libraries, does anything show up?

https://support.plex.tv/articles/201636593-mobile-logs/

3

Thank you for the reply. Are you saying the phone needs to be connected to the local network with the server? If so, I was able to listen remotely before a month or so ago, so unless something has changed…

log-2025-07-02T15_42_13.971Z.zip (7.7 KB)

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April 29th they changed up the apps and licenses. The app now only does Movies & TV, music and photos now use separate apps.

If all you do is listen to music outside the home then Plexamp should suffice without needing a Remote Watch or Plex Pass license.

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Well look at that, Plex Amp connected immediately and works great. You’d think at one of my searches to solve this problem would have mentioned this! :slight_smile:

Thank you for your help!

1 Like
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no more option to add a library to plex server.great news for a life pass user who was able to listen to his music on all his devices and plexamp won t connect to my plexserver,why should it anyways cause no more music library on it since the last update.HHO

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