Plex app wont run

Plex Media Server
1

I recently set up plex and everything ran fine. I added more movies and need to import them and Plex wont run on my pc. No error messages, it just doesnt load. I uninstalled/reinstalled, no change. I cant access any of my new files until i can get plex to load.

2

What do you mean it doesn’t load?

3

i type PLEX into my search tolls (windows), “plex app” comes up. Nothing happens. the end."

This is how i accessed it previously without issue

4

What happens if you try via Plex Web?

To obtain the IP address of your server, open a CMD window on the server (type CMD in the search box) and enter ipconfig <enter/return>. Look for the line that says IPv4 Address. It will be something similar to 192.168.1.2, 10.0.0.2, etc. Use that number in the https:// statement above.

5

2 posts were split to a new topic: Issues accessing libraries/folders on QNAP PMS

6

i should add that ever since the plex app stopped working, i cant access any movies on the plex on my tv. it says server unavailable. yes the direct link via http works, so I was able to reload my new flicks, but i still cant access plex on my tv. “server unavailable” its like w/o the app on my pc working correctly, the plex on my tv cant see my files

7

Plex Media Server version? Server Settings -> General. 1.17, 1.18, etc.

Server -> Network settings for:

  • Secure connections
  • Disable weak TLS versions

TV make & model?
Plex client version? Authorized Devices

Make sure Plex Server settings align with those in the TV app.

If you’re using an older set, especially an older Samsung, non-Tizen model, Uncheck “Disable weak TLS version” (you want weak TLS enabled), set Secure Connections = Preferred, save changes, and restart your Plex Media Server. Older Samsungs use a app that is no longer supported and not compatible with stronger TLS settings.

8

Regarding Plex for Windows, completely uninstall / re-install the application.

See Plex for Windows/Mac Desktop docs -> Introduction & Installation.

  • Uninstall the app from your PC via Control Panel -> Programs and Features.
  • Delete %LOCALAPPDATA%\Plex, ex: c:\users\username\AppData\Local\Plex If present, do not delete Plex Media Player or Plex Media Server folders.
  • Restart PC
  • Download & install current version of Plex for Windows Desktop from plex.tv/download.

Note AppData is usually hidden. You may have to choose View -> Hidden Items in Windows File Explorer to see it.

As with TV client, make sure secure connections settings align with your Plex Media Server settings.

9

as I said, the app (on the tv) worked fine when the app on the pc worked. As soon as the pc stopped, so did the tv. So the issue is not on the tv end.

10

no such folders exist. I did try unistalling and rebooting before reinstalling and it did jack spit.

Does anyone know how to get ACTUAL support because “asking randos in the forums” is not support.

11

just caught the “view/hidden” part of your response. now i see it. only folder in there that says plex is the plex media server folder.

12

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.