Plex cannot access the media on Synology server

[dan1301]

FIXED!! Thank you dbirch and ChuckPa!

Had to select “System internal user” from pull down menu and check RO for PlexMediaServer. Argh! I thought it had something to do with permissions which is why I spent hours on it and I still missed it.

Found the solution here but my Synology interface was different.

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …

This fixed it.