Plex cannot find SOME (media) files

Plex Media Server
,
1

Server Version#: plexmediaserver-1.28.2.6151-914ddd2b3.x86_64.rpm
Player Version#: all

plex is not detecting some files. I tried manually calling SCAN MEDIA FILES, I tried changing the file name and then manually calling SCAN MEDIA FILES, I tried delete them and manually calling SCAN MEDIA FILES and than add them again and manually calling SCAN MEDIA FILES, but plex can’t find these files. It only affects some files. other files added on the same day plex finds them fine. Can anyone advise me how to make plex detect these files? The files have the same access rights and owner as all the others (same owner as plexmedia server), they are normally readable. Files The files that I have found that are not detectable (i thing naming is good and other files from same directories are ok):

“\See (2019) - [tvdb-361565]\Season 3\See (2019) - s03e02 - Watch Out for Wolves - [ATVP WEBDL-1080p]-CasStudio.mkv"
"\Bad Sisters (2022) - [tvdb-418182]\Season 1\Bad Sisters (2022) - s01e04 - Baby Becka - [ATVP WEBDL-1080p]-NTb.mkv”
“\Surface (2022) - [tvdb-392740]\Season 1\Surface (2022) - s01e08 - See You on the Other Side - [ATVP WEBDL-1080p]-NTb.mkv"
"\Industry (2020) - [tvdb-371796]\Season 2\Industry (2020) - s02e05 - Kitchen Season - [HMAX WEBDL-1080p]-NTb.mkv”

2

Don’t use square brackets around the ID matching hint. Use { }.
Verify the file and folder access permissions.
Make sure that only the folder level above of \Industry (2020)... has been added to the Plex library.

3

as I wrote, the permissions are fine, they are the same as all other files in all directories. The owner is the same as the owner of the running plexmedia server. previeos and next files (episodes) from same directory plex detect fine. I’ll try changing [ to {. files are not empty, i can play them manualy from some media player.

4

Verify that the files are not 0 bytes large.

Not all of them. Only those around the matching hint.

You might have to perform the Plex Dance after the renaming.

5

i tried empty trash, clean bundle, optimize database. but results is same. plex doesnot detect these files.

6

You need to perform all steps of the Plex Dance, in the noted order, or it will be for naught.

7

ok, i did all steps in noted order and plex finds missing files !!! interesting :slight_smile: thanks a lot !!!