Server Version#: 1.25.9.5752 Player Version#: I Have a WD my cloud Home device with plex enabled for years. Suddenly my plex stopped playing, I logged to My Cloud Do more… and I found the service stopped, I tried to Enable it but it stuck on “Enabling…” repeated re-boot and shut downs are no he…

HI, Sorry I cant help here, I am just asking to see if you found any solution because I have the same problem…tried all sorts of stuff only now, instead of showing it cant find my server…it shows nothing and just offers up plex content instead. Let me know how you get on with this…

Exactly the same thing has happened to me, server has been working fine for almost 18 months then 2 days ago the server is shown as Offline, however I can access all the data on the Western digital device through their app, so what’s changed in Plex?

Hello there! Same problem here, impossible to watch movies anymore on my MyCloud Home. Plex is no more available in the list of the apps in the control panel [plex] I can see there has been an update on the MyCloud Home. Could it be possible that an update is necessary from Plex to enable it aga…

I have several partial answers. Yes, the WD MyCloud firmware update that was recently done does require you to re-enable Plex. Yes, I’ve been working with both WD and with Plex all week. On a WD board some users report being able to complete re-enabling but only after waiting a half hour or more. …

Apologies for the lack of response. It was a long weekend here. I will follow up with WD today to see where things are at, and if there is anything in the logs that is required. Currently, the issue looks to be with downloading the app from their servers which times out due to an unknown reason. I w…

Plex still not available to be installed on the WD MyCloud Home. Did you receive any news @chrisallen ? I don’t know if it’s on Plex or WD side, but the fact is we can’t use Plex for a week now.

Still no answer, have you some news? We can’t even know if it’s because of WD or Plex.

Hi @JuliaanGG , This issue is on WD’s side. They came back and said they are working on a solution to increase timeout and improve UX. I don’t have anything more to share at this moment. I do however suggest posting over on their community forums as their customer service folk tend to monitor it and…

Thanks for taking the time to check. I’m sorry to hear this, that means we have to wait after WD and I fear we’ll have to wait a long time :confused: I regret 200% having purchased this NAS.

Plex can't be enabled on WD my Cloud Home

Plex Media Server

JuliaanGG June 6, 2022, 3:50pm 5

@chrisallen Do you still need the logs you’ve requested on a previous post? (WD MyCloud - #3 by iveson643)

Have you an answer from WD?

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Plex can't be enabled on WD my Cloud Home

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