Plex Certificate "404" -- Unable to obtain Certificate from cloud

That seems to have fixed it now! Thank you very much!

Okay, looks like I can connect externally now. Thank you so much!!
I had to disable my manual port mapping and let it automatically map, but hey, it works. I’ll try my manually mapped port again later

“Primus” has been stopped all day. Ready to boot her up when you give the word @ChuckPa

@heywesty

Certificate reset. You may restart now.

@ChuckPa

Looks like cert issues here:

Oct 05, 2020 10:01:22.196 [6472] ERROR - OCSP: Our certificate (SN: 04A4289597DB02F5E40DED4816E41DEB) has been revoked. Revocation reason: ‘(UNKNOWN)’. Not refreshing OSCP.
Oct 05, 2020 10:01:22.196 [6472] INFO - OSCP: fetching new certificate to replace revoked one.
Oct 05, 2020 10:01:22.714 [6472] ERROR - CERT: Could not fetch certificate from the cloud: 404
Oct 05, 2020 10:01:23.807 [5004] WARN - Crash: Crash reporting disabled
Oct 05, 2020 10:01:29.397 [4520] WARN - Held transaction for too long (…\Library\DatabaseFixups.cpp:196): 0.109375 seconds
Oct 05, 2020 10:01:29.854 [3820] WARN - Sync: Couldn’t get sync lists without subscription.
Oct 05, 2020 10:01:31.089 [4400] WARN - MyPlex: attempted a reachability check but we’re not yet mapped.
Oct 05, 2020 10:01:31.446 [3820] ERROR - CERT: Could not fetch certificate from the cloud: 404
Oct 05, 2020 10:01:39.433 [6552] INFO - Refreshing paths watched by LibraryUpdateManager
Oct 05, 2020 10:01:40.584 [5004] WARN - NAT: PMP, got an error: NATPMP_ERR_RECVFROM.
Oct 05, 2020 10:01:40.687 [5004] ERROR - Error issuing curl_easy_perform(handle): 60
Oct 05, 2020 10:01:40.687 [5004] WARN - HTTP error requesting GET https://134-215-150-30.84557f65891c4f9495350d46a2128ec6.plex.direct:32400/identity (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ‘134-215-150-30.84557f65891c4f9495350d46a2128ec6.plex.direct’)

@jakebj

Keep it shut down.
Verify system time against the internet time beacon (NTP) – sync the clocks.

Let me know when ready

Ready!

Certificate reset.

You may restart the server now

Looks good now, thank you so much!!!

You’re amazing @ChuckPa. Primus is back up and running again. This issue must be taking up a lot of time for yourself and the rest of the team. Really appreciate the efforts you’re going to with this. :+1:

“A lot” is a bit of an understatement :rofl:

Hi, I have the same 404 issue on certs in my logs, attached, as follows. server name jarvis

ct 05, 2020 16:27:40.438 [0x7f1035869700] DEBUG - HTTP requesting POST https://plex.tv/devices/89dbd37560efc8a49cae95f41802fd45d23201fb/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 16:27:40.581 [0x7f102effd700] DEBUG - HTTP 200 response from GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 16:27:40.582 [0x7f10117fa700] DEBUG - HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 16:27:40.595 [0x7f1035869700] DEBUG - HTTP 404 response from POST https://plex.tv/devices/89dbd37560efc8a49cae95f41802fd45d23201fb/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 05, 2020 16:27:40.595 [0x7f1035869700] ERROR - CERT: Could not fetch certificate from the cloud: 404
Oct 05, 2020 16:27:40.676 [0x7f1010ff9700] DEBUG - HTTP 200 response from GET https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Oct 05, 2020 16:27:40.679 [0x7f1010ff9700] DEBUG - MyPlex: updating with 26 access tokens

@dazzla76

  1. Stop server
  2. Sync time with network time servers
  3. Let me know when ready
  4. Stay close - in thread and await my reply.

Plex stopped and time synchronised.

@dazzla76

Server reset . You may start it now

giving it a go, will let you know how I get on

looks looks good now, thank you… and good luck.

@ChuckPa

Virtual Plex has been stopped and the time is correct

@ryan_yet_com

Certificate reset.
Start the server

That fixed it, thank you.