Plex Certificate "404" -- Unable to obtain Certificate from cloud

Plex Media Server
346

Thank you! Working again!

347

@ChuckPa

Oct 05, 2020 22:59:09.198 [2172] ERROR - CERT: Could not fetch certificate from the cloud: 404

I am having the same issue
Server name : DanaPlex

Thanks!

348

@DanaFW

Cert reset.
You may restart now

349

@ChuckPa If you’re still around my Shield Android TV server is off and ready for a cert reset. Thanks.

350

Reset.
you may start the Nvidia Shield

1 Like
351

@ChuckPa will this also work with 429 errors? I can’t get secure connections working but get a 429 instead of a 404. (CERT: Could not fetch certificate from the cloud: 429)

352

Oct 06, 2020 12:10:05.527 [4980] ERROR - CERT: Could not fetch certificate from the cloud: 404

Server Name: PeterNAS
Is shutdown at the moment

353

Hello @ChuckPa, im getting the same 404 errors, debug logs attached.

Plex Media Server Logs_2020-10-06_07-40-01.zip (974.8 KB)

Also results of openssl s_client -showcerts -connect 127.0.0.1:32400

:/usr/local/plexdata/Plex Media Server/Logs # openssl s_client -showcerts -connect 127.0.0.1:32400
CONNECTED(00000004)
34380903576:error:140790E5:SSL routines:ssl23_write:ssl handshake failure:/usr/src/crypto/openssl/ssl/s23_lib.c:177:
---
no peer certificate available
---
No client certificate CA names sent
---
SSL handshake has read 0 bytes and written 307 bytes
---
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
SSL-Session:
    Protocol  : TLSv1.2
    Cipher    : 0000
    Session-ID:
    Session-ID-ctx:
    Master-Key:
    Key-Arg   : None
    PSK identity: None
    PSK identity hint: None
    SRP username: None
    Start Time: 1601984666
    Timeout   : 300 (sec)
    Verify return code: 0 (ok)
---

Server is currently shutdown, whenever you have time to work your magic!

354

Any word by chance on how to fix this issue? Thank you

355

@peterkrol12 - certificate reset , OK to startup
@bri2785 - Certificate reset, dead server removed, OK to startup

@animazing - 64 servers listed (most are dead) – cleaning at this time

356

Thanks, it’s working!

357

Works perfect now, thank you!!

358

Looks like I need a certificate reset as well.

Oct 06, 2020 08:46:49.434 [3904] DEBUG - HTTP 404 response from POST https://plex.tv/devices/dd42af85415df9d4a7d8af8d777e86e730718893/certificate?version=2&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 06, 2020 08:46:49.435 [3904] ERROR - CERT: Could not fetch certificate from the cloud: 404

359

@Animazing

Please read your PM.

360

Can you reset the cirt please. I will stop server and sync time. Thank you

361

@Erics347

Let me know when ready – I’m right here

362

@shane.golden

Dead server removed.
Certificate reset
You may restart Tiki

363

Ok. Server shut down. And time synced

364

@Erics347

Done, you may start the server

365

All good now, thanks