Strange, I only have one account and my email address here matches the email that is signed-in on my server.
I had two other servers that I would expect to show as stale but the 3rd has been active for over a year now.
Would logs help?
Check your PM please
Hi @ChuckPa, looks like i’ve got the 404 certificate problem too. I’ve attached my latest logs below, and my server is called Rob’s Plex Server
The server is currently off, and has been for most of the day.
Hi,
I think I am affected to. Unfortunately I moved from an synology to unraid (docker) just yesterday. The move was successful, only secured access doesn’t work.
Log states: “ERROR - CERT: Could not fetch certificate from the cloud: 404”
I already removed all entries ecxept for the latest under: authorised devices->server
Log: Plex Media Server Logs_2020-10-06_22-35-58.zip (3.8 MB)
works now. you are my hero for today, thank you.
My 3 PMS servers are still down awaiting the change. The account is correct.
I have reset the 3 servers listed on your Plex.tv account.
You may now restart
When you have time, Please remove (settings - authorized devices - Servers) the servers you no longer have.
Thanks. Looking good now. I will clean out the dead servers from the list. That Netgear router really didn’t work too well as a Plex server!
I wonder why? 
Please reset my server. Trump81 had me delete some unused servers and then asked that I reach out to you.
Your certificate has been reset.
You may restart the server now
Thank you! Looks like that has resolved my issue.
Hi again @ChuckPa,
I’m back for the second time with the same certificate problem. Nothing in my network has changed. Only thing that has changed is that I updated Plex Media Server on my Mac mini yesterday.
Aside from resetting the certificate, is there anything we can do on our end to fix this problem?
Thanks again.
@ChuckPa I have the same problem.
Oct 07, 2020 11:20:43.778 [0x7f4544ff9700] ERROR - CERT: Could not fetch certificate from the cloud: 404
Would you please mind fixing it for me? Server name is Potato. Server is stopped at the moment.
Thanks 
Shut it down and I’ll reset again.
I’ve noticed a few servers need to get their ********* kicked twice 
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I’m have the same connection issue. Can’t connect unless I’m on my home network.Plex Media Server Logs_2020-10-06_21-42-16.zip (4.1 MB)
Would you mind restarting it and letting it run, idle, for 2-3 minutes then gather logs?
Gathering logs mid-stream doesn’t contain the critical startup part (it rolls out of the buffer).
Mashed and ready.
Thank you very much. Just restarted the server and it’s fixed the issue.
Your efforts are appreciated.
