I was pulling my hair out wondering why the server was just closing the connection after receiving a ClientHello 
Glad I decided to check the forums and found this thread.
@ChuckPa
Oct 02, 2020 16:25:57.461 [0x145fff177700] ERROR - CERT: Could not fetch certificate from the cloud: 404
server: Orion
Please and thank you 
Certificate reset.
Please restart the server.
my hero.
give this man a raise!
you’re all free to send a message via the plex.tv contact page 
@ChuckPa, is there a specific place in the log file I should be looking to see if I have this same error? Been having remote access connections for the last couple days.
I see this in the log:
Oct 02, 2020 20:32:39.004 [0x7f372dffb700] ERROR - CERT: Could not fetch certificate from the cloud: 404
This is right after a reboot. Let me know if you would like to see more of the log.
I see two servers. Both have shared users. One, however, hasn’t been seen in 8 months. The two server names are very similar.
Should I remove the old one and reset the certificate for the ‘current’ one?
Certificate reset,
Please restart the server.
@ChuckPa, yes, the old one can be removed, and if you can reset the certificate for the current one, that would be awesome. I’ll stop the server now and wait to hear from you to start it up again…then I’ll see if there are still issues. Thanks again!
Yeah, the old one can be removed. Must be my old server? Though it hasn’t be running for much longer than 8 months…
Old server removed – Cert reset – Go ahead and restart
That seems to have solved the issue! Thank you so much @ChuckPa!
@ChuckPa, restarted, and everything looks to be working again! Thank you for the help, this was driving me nuts over the last couple days. Really appreciate it!
I’m seeing a 404 error as well. Any chance of a certificate reset?
@ChuckPa- sorry, just realized I forgot to ping you when reaching out about the cert reset.
Having same issue: Server MAS-LAS
Please contact if you need more info from me.
@neilandress – Cert Reset. Free to restart now
@mlswayze – I see two (one is 7+ years old and dead). OK to delete as I reset ?
Just checked now, and all is fixed and operational. Thank you for the quick reply and fix!
Yes Please
Done. Restart
