Looks like we are all good now!
Thanks!
@ChuckPa
Although I’m not getting 404 errors specifically, I am seeing similar cert related errors to others on the forum and have exactly the same symptoms.
Can I possibly get a cert reset? Assuming that works I can post my logs if you’d like to take a look in to possibly another cause of this issue.
Thanks so much!
Certificate reset.
Restart the server
Thank you!
That appears to have resolved my issue. I’m going to do some more testing tomorrow, but so far my TV and tablet can both connect again.
Just to confirm, I did NOT have any instance of 404 in my logs, but it seems that clearing the cert did resolve the issue. I’ll post my full log file tomorrow once I verify that everything is indeed working.
no need to post the log if it’s resolved. We are aware of other issues from that outage. The 404 error with some 429 errors were the most prevalent
1 Like
Hello, My server is down as well, any help would be greatly appreciated
Your server (the Desktop one) is showing it has a valid certificate and is talking to Plex.tv
Please make certain you have DEBUG logging enabled, VERBOSE logging disabled, Restart the server, Wait 1 minute, Confirm you don’t have access to it, then download the logs — OR – manually make a ZIP of the Logs directory and attach it after attempting access.
Hey @chuckpa I have also been experiencing this issue, can you kick my certificate?
Thank you!
Hello @chuckpa could you please fix my certificate issue?
Oct 03, 2020 21:38:30.278 [0x7f99179e6e80] INFO - [CERT/OCSP] Loaded a stale response from cache.
Oct 03, 2020 21:38:30.278 [0x7f99179e6e80] INFO - [CERT/OCSP] Couldn't install the cached response; fetching from network.
Oct 03, 2020 21:38:30.572 [0x7f99077fe700] ERROR - [CERT/OCSP] Our certificate (SN: 0F79FBF9D8B0D69C6A836780622D7798) has been revoked. Revocation reason: '(UNKNOWN)'. Not refreshing OCSP.
Oct 03, 2020 21:38:30.572 [0x7f99077fe700] INFO - [CERT/OCSP] fetching new certificate to replace revoked one.
Oct 03, 2020 21:38:31.819 [0x7f99077fe700] ERROR - [CERT/OCSP] CERT: Could not fetch certificate from the cloud: 404
Oct 03, 2020 21:38:41.663 [0x7f98cb7fe700] ERROR - CERT: Could not fetch certificate from the cloud: 404
EDIT: Never-mind, I just nuked Preferences.xml and it all worked after resharing everything with all the users and redoing all other preferences. I got impatient.
Another update: don’t do this unless you are fine with resetting all device’s home screen. With Android App you have to untick everything and then it will allow you to reset the home screen.
Another issue is that you have to delete the old server from the list in your plex.tv page.
HI what do you mean by nuked your Preferences.xml ?
This:
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server# mv Preferences.xml Preferences.xml.backup
Warning: this is a nuclear option.
Hey @chuckpa ! Can you help me please ! I’ve got the same issue, imossible since 2 days to remote . It green to red after few seconds.
Could you help me ?
Hey @chuckpa it seems that many people are having their service back when you are reseting the certificat. Could you try with mine please ? 
Plex Media Server Logs_2020-10-03_10-16-28.zip (1.7 MB)
Sorry for double post, but i had forget the log !
I believe most of the “no remote access” posts made recently actually are related to this issue.
This is a certificate revocation/renewal stuff up, and I believe end users should get a button to “reset certificates” on their end so @chuckpa does not do it for every single user (hundreds? all of them?) manually.
EDIT/UPDATE: it looks like the cert issue does not fix the flapping Remote Access status, but that might be unrelated. The remote access works even if it goes red once in a while.
@ChuckPa I reviewed my logs and found the line :
ERROR - CERT: Could not fetch certificate from the cloud: 404
Could you kick my certificate please ?
donde activo el DEBUG y desactivo VERBOSE no me sale en ningun lado en configuracion
Hey @ChuckPa I know this is a linux server thread, but I’m receiving the same error on my windows server. Could you assist?
Oct 03, 2020 10:05:12.841 [0756] ERROR - CERT: Could not fetch certificate from the cloud: 404
Timestamp is in CDT.
ERROR - CERT: Could not fetch certificate from the cloud: 404
@ChuckPa please reset my certs
server:dreamisle
Oct 03, 2020 00:59:43.880 [0x7fdcc9dbf700] ERROR - [CERT/OCSP] Our certificate (SN: 04C753221748B6F4D559CD78CF388C59) has been revoked. Revocation reason: '(UNKNOWN)'. Not refreshing OCSP.
Oct 03, 2020 00:59:43.880 [0x7fdcc9dbf700] INFO - [CERT/OCSP] fetching new certificate to replace revoked one.
Oct 03, 2020 00:59:43.880 [0x7fdcc9dbf700] DEBUG - [CERT/OCSP] CERT: Forcing refresh.
Oct 03, 2020 00:59:43.880 [0x7fdcc9dbf700] DEBUG - [CERT/OCSP] HTTP requesting POST https://plex.tv/devices/36f834b72c08316d54911d99fff3bf8969f99925/certificate?version=3&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 03, 2020 00:59:44.484 [0x7fdcc9dbf700] DEBUG - [CERT/OCSP] HTTP 404 response from POST https://plex.tv/devices/36f834b72c08316d54911d99fff3bf8969f99925/certificate?version=3&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Oct 03, 2020 00:59:44.484 [0x7fdcc9dbf700] ERROR - [CERT/OCSP] CERT: Could not fetch certificate from the cloud: 404
Ok sorry for the delay, here is the attached logs Plex Media Server Logs_2020-10-03_08-47-11.zip (5.3 MB)
