So it works the first time, but every subsequent start of application crashes.
When it crashes it seems like the login of local user is present in the upper left corner, but it’s way to small to make out, just a few pixels.
There is also a lot of white text (also to small to make out) printed down the screen.
The only way to recover after rebooting tv it to uninstall the plex client app, and reinstall it, again linking account for a one time chance of viewing your media before you have to repeat the process all over again the next time.
This issue has been present now since mid 2018, whereas before that everything was working flawlessly.
I see many others also complain about this issue, but seemingly very little engagement by the plex team to resolve the issue. I has been half a year, I’m a patient man, but I must admit, it’s wearing very thin now.
If everyone else who experience this issue can add their tv model and firmware version, maybe a pattern can be indentified.
To find your Samsung TV model and firmware version. (at least on my TV)
Same issue on my 55KU6409 after forced Plex app update on Februrary 15th.
What helped me so far: uninstall Plex app, install Plex beta app (Plex TV v2 Beta for Samsung 2016+ UHD Devices) and update Plex server to version 1.14.1.5488. At least now the app starts again and is able to play videos. Restarted the app and the TV, started playback where I left of several times - so far it worked.
This has been going on over a month. Resetting the hub will make it work again. Come back to it some time later and its crashed again.
Samsung says they will contact the app provider but told me to also contact them. I see no way to contact them except posting this in the forums. As a lifetime Plex Pass holder, it’s unacceptable to NOT be able to contact support about this issue.
Hopefully someone at Plex is looking at this thread and can take it up with the developers for a fix.
This is not an issue with the TV or their OS. I started to notice this problem when I saw some GUI changes to the Plex app.
ahh, that worked. However, it was even more hassel to set up the hub again than it is to remove and reinstall plex so not doing that again.
The preview used to work for me before (I’ve been having issues since fall 2018.) But at some point the side install and the main install seem to merge to one install and it doesn’t help any more. So a proper fix on the main version from the plex team would be much appreciated!
So far the sideloaded preview is working. I don’t think it will be long before samsung pushes the new version.
The Hub is definitely a hassle, but you might find yourself in this predicament again at some point and it might help to reset the hub. Samsung was no help, they made me do a complete TV reset which sucked even more as I had it calibrated and the settings were lost.
so not doing that again.