Plex client stuck on logo

@BigWheel seems that plex 9.25.0. 2374 have bugs. After update, when it try to open the app, it remains stuck on Plex logo for ever

Screen record here 5.76 MB file on MEGA

have you tried clearing cache or data for app?

Yes. Tested. Also fresh install. Same problem. Downgrade to older version and it works again.

Which brand/model phone do you have?

Huawei mate 20 pro with android 12. It’s the test one before installing on tablet, nvidia shield and so on.

So did you manually install the Apk? I didn’t think Huawei had the Google play store to install.

Also do you know how to use ADB? It’s the only way I can think of to get logs from device since you cannot open the app. But ADB can be somewhat complicated to set up an use.

Is an old phone with Google play store. No idea how to get the logs. I will test on Samsung s22 Plus in few minutes.

No update available for Samsung :slight_smile:

We’ve just updated the rollout of 9.25.0, so you should get it on your Samsung device shortly

Issue still appear on 2 different Samsung tablets with Plex version 9.27.0.2856 (5e0504f)

In my case it started to work after a while without problems. I didn’t understand the cause, how I did not understand why secure connection was not working anymore on shield tv. After 2 days was everything perfect again.

I’m thinking sometimes there are some isdp or remote connection issues. My plex server is at 2500 km away from me.

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