Plex Client will not connect

Plex Media Server Remote Access
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21

Thanks. Give me a few please to research

22

First question .. :slight_smile:

App hosting or VPS hosting?

Is your actual media stored somewhere else in the cloud?

23

App Hosting

Media stored on the same box.

24

Thanks, that’s what I thought.

How would you feel about switching to VPS hosting?

  1. It looks cheaper
  2. IT HAS FULL ROOT access for you :slight_smile:

Do they allow you to add local storage ?

25

It does not have the storage. I have 4TB on App Hosting.

26

Fair enough. Darn.

Ask them how you’re supposed to get Remote Access working / what to configure in your PMS (Server → Network) settings

-or-

I would ask if they can switch it to “HOST” networking so PMS can get cleanly out (and back in for Remote Access requests)

27

Unfortunately that is not going to happen.

I have different users using different clients and none of them have any issues accessing the PMS. There must be at least 12 users with different OSes from Android, iOS, Windows, Google TV and webOS. All with no issues, except my Google TV (Sony).

So, are you saying I’m stuck with this issue on my TV?

28

I am unable to solve it. I know nothing about this provider, how it’s configured, or what you’re allowed to do.

Unless you can get & share more info, I’m afraid my ability to support ends here.

My only other suggestion would be to get a new provider.

29

@ChuckPa - Thanks anyway, much appreciated.

Can you tell me what you see is the issue in the logs?

30

In your logs,

I see the audio transcodes running as expected.

I do not see the Sony connecting in any of your logs.

Let’s play devil’s advocate.

Could this be as simple as the TV network configuration (LAN config) is incorrect / got changed and is no longer valid ?

ps: bedtime for me. back tomorrow

31

This is very interesting as on 16th Nov 8:03AM UTC I had the issue and I fixed it by clearing the app data and signing back in. So it must have connected then because we watched stuff.

This is also very interesting as I have recently changed ISP’s, and though I cannnot be sure, these issues started around the same time. I’m now using different DNS Servers, the ones that came with the ISP. Have now changed to 1.1.1.1 and 8.8.8.8.

If you can’t see the Sony connecting at the time above, but it does connect after I sign in this could be the issue. Can you please double check the connection in the logs.

32

The logs I have are from 16-Nov.

If you’ve made the change today, should I be looking at newer logs?

33

I was referring to 16th Nov 8:03AM UTC. If you can’t see it connecting at this time but you can a few minutes later when I signed in it might be looking like a LAN/WAN issue.

34

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