Plex completely stopped working. help!

[khaledalmoayed]

PLEASE HELP! My Plex server is completely not working. Everything is the same and should be working fine but I don’t know why this is happening. My dashboard just shows me the same “there was an expected error page”, I (or any of my friends) can’t access any content anymore. I’ve restarted the server, my mac mini, the wifi, re-installed Plex even - and it is still not working. Apple TV and browser have not been working, but for some of my shared users they were able to access it from a Roku… Is this a device issue?..

I’m attaching my logs and database - can anyone please please please let me know what I need to do? What have I done wrong in the last week?

Previously I’ve been having issues with Plex rescanning my whole library:

VENTING ABOUT PLEX (TAGS + Apple TV)

Settings - Server - Library - “Empty trash automatically” <-- Disable

and I did also discuss the freezing and other issues here too:

Server Freezing

Hi - I am having practically the same issue as you. I use my Mac Mini as the server base and my drives are on a Synology 8bay diskstation connected by wifi, and I use apple tv and my browser mainly for playback. I have friends who share my library too so they are ultimately affected as well. Plex keeps going down and the app seems to be frozen or offline… I end up Force-quitting Plex and re-opening it where it seems to work fine. Only, today the dashboard won’t appear and it seems to not be wor…

Server Freezing + Dashboard disappearing

I use my Mac Mini as the server base and my drives are on a Synology 8bay diskstation connected by wifi, and I use apple tv and my browser mainly for playback. I have friends who share my library too so they are ultimately affected as well. Plex keeps going down and the app seems to be frozen or offline… I end up Force-quitting Plex and re-opening it where it usually works fine after (for a while before it happens again). Only, today the dashboard won’t appear and it seems to not be working for…

Plex Media Server Databases_2018-07-11_15-15-16.zip (22 Bytes)
Plex Media (5.0 MB)

[khaledalmoayed]

UPDATE: After hours of trying everything I could think of, I discovered that the dashboard is not working but when you go to TV SHOWS or Movies, you can still see the content. For TV shows (ALL/RECENTLY ADDED shows) and for Movies (only the ALL shows). What is the cause of this dashboard issue? Unfortunately nothing appears when you SEARCH for something. Tried to play and it was thankfully working (from an apple tv and Ps4). Anyone experience this or have a fix? Could it be that PLEX MEDIA SERVER needs a general update?

[drzoidberg33]

The logs indicate that your database has become corrupt.

Follow the steps on this page: https://support.plex.tv/articles/201100678-repair-a-corrupt-database/ to attempt a repair on it.

All the instructions are pretty well laid out but if there is something you’re unsure of just ask.

[khaledalmoayed]

Thanks Dr! I will make an attempt to do this (waiting for my more capable tech-savvy friend to head over and give me a hand). Any idea on where it went wrong or anything I can do to prevent it? Could it be my hard disks?..

Also, am I right in just deleting the database file while the server is not running? Or do I have to follow the steps below under “mac”?