Plex Constantly Loses Remote Access

[sa2000]

@Pjbracer1

Thanks fr your help after looking at the logs myself I decided that I would test the router and firewall theory, So I booted up and old Win2008R2 server that ran my old plex server and this logged in fine with no issues and I went through all the settings like for like and couldnt find anything different, so at a loss I uninstalled and then ran an older version to see if it would make any difference and still had the same issue!

So I ended up backing up my server config (Windows2012r2) and then rebuilt the server with a Repair and upgrade first, still the same issue occurred yet all other internet traffic and network was not an issue
Even tried through a VPN to rule out my UK ISP blocking but still it wouldnt connect)

So Ive performed a fresh install on the Server with minimal roles and install plex again and now it running fine! Try to overwrite the app data files with the previous but there were a lot of files that had really long file names and Windows didnt like copying them so opted to roll back and start fresh

From the time the OS was back up and running I put Plex back on and then added the libraries back in (I named the server the same as the old one) it took maybe a few hours to run through and regresh all the meta data for the movies and music but now seem to be much faster after the re-install and the only thing missing metadata and artwork are a few old things that I can do manually so all in all the rebuild seems to be the quickest way to recover (if data is always kept separate from the OS store)

Im writing this off as an issue with my OS (maybe a Windows update corrupted something network related.

What is weird is that this issue just appeared and pretty sure noPlex Media Server.zip (18.6 KB)
updates happened for a good week or so.

I will see if I can zip the logs up as I did turn on the verbose logging as you suggested if you would like to review them for investigation to see if you can find out the cause but I’m sorted now however the nerd in me would like to know the solution Plex media Server log in zip was from 09/01/19 prior to my fresh install of OS let me know if there are others you need

Ive also added the same log file from my currently working server to see if you can pick out anything different?Plex Media Server 130119.zip (232.5 KB)

Cheers Guys

Thanks for the logs from the 9th and 13th january

You are only giving me one log file and not the whole set of 6 log files - so period of time covered is shorter

The 13th january log whilst does not go back to time of launch and so cannot see the network interface detection, shows working uPnP automatic mapping to public port 23885 and the connectivity test was successful

Jan 13, 2019 20:49:33.590 [5440] DEBUG - HTTP requesting PUT https://plex.tv/api/servers/fe85bbf44688d7690cfe8680942873adbf2621e8/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=6f347a12-aecf-4120-987f-d6a4e36d355b
Jan 13, 2019 20:49:33.805 [5440] DEBUG - HTTP 200 response from PUT https://plex.tv/api/servers/fe85bbf44688d7690cfe8680942873adbf2621e8/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=6f347a12-aecf-4120-987f-d6a4e36d355b
Jan 13, 2019 20:49:34.032 [5736] DEBUG - Request: [34.245.172.51:38852 (WAN)] GET /identity (14 live) TLS Signed-in Token (Pjbracer1)
Jan 13, 2019 20:49:34.036 [1276] DEBUG - Completed: [34.245.172.51:38852] 200 GET /identity (14 live) TLS 3ms 386 bytes (pipelined: 1)
Jan 13, 2019 20:49:34.123 [1740] DEBUG - EventSource: Got event [data] '<Message address="82.19.xxx.xx4" port="23885" asyncIdentifier="6f347a12-aecf-4120-987f-d6a4e36d355b" connectivity="1" command="notifyConnectivity"/>'
Jan 13, 2019 20:49:34.123 [1740] DEBUG - PubSub: Got notified of reachability: 1 for 82.19.xxx.xx4:23885

On the 9th there was a different wan ip address and different wan port used
Whilst the log shows successful uPnP mapping, attempt to connect to your server through that wan ip and wan port failed. In this log we have the network detection and it shows Ethernet 2 not used because of no gateway and instead virtual switch used on 192.168.1.225
vEthernet (Broadcom BCM5716C NetXtreme II GigE (NDIS VBD Client) #35 - Virtual Switch

Plex Media Server ignore all network adapters with names starting with v because they tend to be not actual adapters to use

Try renaming it - may be that was what you did for the 13th Jan