Plex conversion failed transcoder exited due to error

Plex Media Server Desktops & Laptops
1

Server Version#: 1.19.1.2645-ccb6eb67e
Player Version#: 4.31.2Plex Media Server Logs_2020-04-16_13-26-40.zip (5.6 MB)

Been googling this error but apparently it’s generic and must look into logs to find out, except I don’t know which logs to look into.

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Hi, just adding credence to this. I have lost the ability to transcode and suspect it is the same thing. I am going to instlal an old version and come back and report

3

Hello my friend, I rolled back to 1.18.3 after trying a few versions and this one started to HW transcode with no issues.

There are a few other threads about decoding but it’d be nice if they address this.

Link to 1.18.3: https://downloads.plex.tv/plex-media-server-new/1.18.3.2129-41af4e729/debian/plexmediaserver_1.18.3.2129-41af4e729_amd64.deb

4

Check to see if this only happens when a library scan is in progress. It’s looking like a bug in the latest build.
See this issue:
https://forums.plex.tv/t/error-conversion-failed-the-transcoder-exited-due-to-an-error/568121/19

5

This happens when I’m watching something or even left it on pause and it just randomly shows that error.

1 Like
6

Yup getting this too lately, probably the past month or maybe more. On shield and fire sticks. Doesn’t happen all the time but it’s frequent. Very annoying.

7

I am getting this error too and in my case I started noticing that on files with any DTS soundtracks Plex will crash with the error but if the same file has the option of changing audio from DTS to AC3 the file opens and plays perfectly !!!
This is fine if files have both audio options but if only DTS then I cannot watch that file.

8

Same here, exactly

9

Version 1.19.3.2764

New

  • (Web) Updated to 4.30.2

Fixes

  • (DVR) Postprocessing scripts must now be located inside APPDATA/Scripts. Old scripts will continue to work
  • (DVR) Server would sometimes fail to consume EPG data from certain XMLTV data files. (#11368)
  • (First Run) Music libraries added during setup wizard could fail to be created (#11432)
  • (Playlists) Adding an item to a playlist from a remote server didn’t work (#11305)
  • (Security) Remove the Windows AppData path preference from the web app (#11355)
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Is the fix in here somewhere ???

11

Windows transcoding has been broken for a long time in Windows 10 with no easy fix as there are many moving goal posts.

I just changed my server to ubuntu 20 and everything works fine. Took me 15 minutes and haven’t had a single problem in 3 weeks. I can do 5 simultaneous 4k transcodes without buffering on my 7700k. Happy days

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Getting Conversion failed, transcoder exited due to error.

Logs attached.

Thanks for the help!

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