Unfortunately, I was not aware that with the update to DSM 7, the Plex server needs to be migrated. That’s why I updated to DSM 7 without any preparation. After updating Plex to the DSM 7 version of Plex, Plex created a new server (Ebiserve). Now I no longer have access to the database from my old server (PlexSynoServe). Is there any way to access my old data again?
In this FAQ it says I have to do the following steps:
Change the shared folder permissions using
a. Open Control Panel
b. Shared Folders
c. EDIT the Plex share
d. Permissions tab
e. Click Customize
f. Check all Administration
g. Check all Read
h. Check all Write
i. Click Done
j. Check ‘Apply to this folder, sub-folders, and files’.
j. Click Save (Applies shared folder permission changes)
k. – Now wait until all changes are applied
l. Click Save again to return to the Shared Folders app.
But I cannot find the customize botton or checkbox to edit the permissions:
It’s occurred when the “Plex” shared folder was created on DSM 4 & 5
before “Custom” was supported.
The solution to this is simple:
Ensure Plex is stopped
Rename shared folder “Plex” → “OldPlex”
Create new shared folder “Plex”
As you create it, give PlexMediaServer FULL CONTROL permissions
With it now created, open FileStation
Move OldPlex/Library → Plex/Library
When complete,
– Right click “Plex” → “Properties” → “Permission”
– Confirm “Full Control” permission status (Fix if not showing)
– “Apply to this folder, sub-folders and files”
– Allow to finish
When this completes, you can start the migration:
Uninstall the DSM 7 Plex app – Use the ERASE option
Now install again
If the DSM 6 data is found correctly, it will start automatically to migrate
– It will sit “Installing” with no additional info.
You will get a popup banner message if there are any errors.
– Fix as appropriate
DO NOT interrupt the migration process
After 2-3 minutes , Open a second browser tab to the Syno
In the Plex shared folder, you will see ‘Migration.log’. This contains the current status.
When it shows “Cleaning /volume1/Plex Completed” , you’re done.
