Plex does not see the folders content

[tom80H]

Don’t add any content to the Plex share. That’s off limits and there’s tons of hints / notes in the folder that tell exactly that.

If your content doesn’t show you got an issue with your permissions. That means the local (DSM) user called plex does not have permissions to see the content of your shares.

1. Open DSM’s control center
2. Go to the Shares section
3. Select the applicable shares and edit their permissions
4. Grant the user plex read (and write) access
5. Retry adding the content to your library (scan library files)

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …