I recently experienced a problem while adding a new TV show to Plex - I basically added the show, and Plex automatically added subtitles to every episode (yay). However, I didn’t like the quality of the episodes (which is not Plex’s fault, it’s the video files), so I deleted the entire show using Plex (which also deleted the files from my computer) and instead uploaded to Plex the same show with new, better files. But now, Plex doesn’t find subtitles for that show anymore, even though it recognizes every episode and also knows that they’re the same episodes I deleted earlier (It even knew where I left one of the episodes, so in short Plex restored the entire show including the episode titles, which episodes I’ve watched, where I left some episodes, but it didn’t restore the subtitles. Now I just see “none” where the subtitles should be).
First, thank you for replying and trying to help! Fun to see users help each other.
Unfortunately, this doesn’t work. I did the Plex Dance, but Plex somehow still remembers the show, and thus doesn’t bring the subtitles back. I even deleted my tv shows library and created a new one. Didn’t work either. And even the other solutions in the thread didn’t help.
Dang. As I don’t know where they actually store the subs Plex downloaded, the rest of this post is just guessing, based on how The Plex Dance didn’t work for me until I realized I didn’t follow the directions perfectly.
So I believe you, but I encourage you to try it again, being rigorous about following the steps exactly. For example, a TV series generally gets it own folder, with subfolders for each season. I’m hoping you deleted the entire folder structure and emptied the trash, as versus just hitting the delete menu item inside Plex.
I did read how you deleted your whole library and started over. I’m not clear whether you deleted the underlying folders and emptied trash.
Please post your exact server version, player version, and a hardware summary. Let us know how you have subtitles configured in Plex. I think it’s in your Settings > Account.
I didn’t delete the folder of the show. I just moved it to a folder which isn’t listed in the list of folders that the library detects. So the show was basically out of reach for Plex (at least for that specific library). After that I emptied the trash and all. I didn’t delete the show because then I would have had to download it again which will take hours, but if there will be no other choice, I’ll do it.
When I deleted the entire library and started a new one, I didn’t do anything outside of Plex. I didn’t delete any folder. I just created a new library that detects the same folders the old one did (one guy in the thread suggested it).
Thank you for the suggestion. I will give it a couple more tries in hope that it will finally work. Settings > Account doesn’t say anything about a version, but Settings > General under “Web Client” says version 4.4.1. Settings > General under the tab “settings” says version 1.16.5.1554. Not sure what you mean by hardware summary. Automatically select audio and subtitle tracks is unchecked, HEARING IMPAIRED SUBTITLE (SDH) SEARCHES is set to Prefer non-hearing… and FORCED SUBTITLE SEARCHES is set to prefer non-forced subtitles. The top agent in TheTVDB is OpenSubtitles.org
Ok the way you moved the media out of reach of Plex is a fine first step.
I would move the entire series main folder out.
I have a lot of faith you’re close.
A couple of things:
Try using the Plex app for windows rather than a web browser tab.
If that doesn’t work, consider adjusting your agents back to default order. It’s fine to have OpenSubtitles checked.
Also, you might try to enable Automatically select audio and subtitle tracks
Subs I might have mentioned are in flux. PMS-1.16.6 could be the fix.
Consider tagging your original post with Subtitles
I was looking through the plex database files, and there’s a tremendous collection of subtitles and folders related to them. I’m fairly confident all that data gets removed during the Plex Dance, but I’ll experiment if I remember.
I did it! Finally I fixed the problem.
What I did was move the show folder to where Plex can’t detect it, go to the place on my computer where the HTTP Caches are Located (%LOCALAPPDATA%\Plex Media Server\Plug-in Support\Caches on Windows). There, I moved all the folders to another location (as a backup), did the dance (which I probably didn’t have to do because moving all the folders made Plex forget the show. I probably just had to bring back the show folder to where Plex can detect it and that’s it), and here.
