Plex DVR will not find channels on my Hauppauge 1213 WinTV-HVR-2255

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Plex DVR will not find channels on my Hauppauge 1213 WinTV-HVR-2255, I am using the newest version of plex, i have plex pass. Have the newest drivers. Could it be my antenna? I live in a major suburban area by large city so signal should be no issue. in the past using the software with the wintv it worked fine but plex does not locatate any channels. It does show up on devices in the plex search for a dvr tho.

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You are using Plex on Windows, or Linux?

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i am using window 10 pro

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new install as well btw

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I’m personally running on linux, but I had similar issues, I’ll keep you posted if I find something

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its weird any one else?

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Ok so I tested the following:
Using NextPVR on Windows, my tuner works fine, I can watch a few channels. However, using Plex (which is on linux in my case) the scan fails to find any channels.
My device is the Hauppauge WinTV-HVR-955Q. So my stuff is not the exact same as yours. But maybe it is a similar issue. When I look at the logs, I see the following:

Mar 16, 2018 21:46:17.956 [0x7fb2427f4700] INFO - * Tuning request. 4, 0, 0, 0, 0, 0, 0
Mar 16, 2018 21:46:17.966 [0x7fb241ff3700] INFO - * Exiting streaming thread for tuner 0, frontend 0
Mar 16, 2018 21:46:18.522 [0x7fb2427f4700] WARN - [W] CV4lTunersStreamSrc::Start. pthread_setschedparam failed 1
Mar 16, 2018 21:46:18.522 [0x7fb241ff3700] INFO - * Starting streaming thread for tuner 0, frontend 0
Mar 16, 2018 21:46:18.522 [0x7fb241ff3700] INFO - * tuner 0, demux 0. adding PID 20
Mar 16, 2018 21:46:21.524 [0x7fb2467fc700] INFO - * web_service_t::process_device_status
Mar 16, 2018 21:46:21.524 [0x7fb2467fc700] INFO - * v4l::DeviceGetList_impl. getting v4l device list
Mar 16, 2018 21:46:21.525 [0x7fb2467fc700] INFO - * v4l::DeviceGetList_impl. Successfully opened frontend /dev/dvb/adapter0/frontend0
Mar 16, 2018 21:46:24.336 [0x7fb2477fe700] INFO - * web_service_t::process_get_scanners
Mar 16, 2018 21:46:24.336 [0x7fb2477fe700] INFO - * v4l::DeviceGetList_impl. getting v4l device list
Mar 16, 2018 21:46:24.336 [0x7fb2477fe700] INFO - * v4l::DeviceGetList_impl. Successfully opened frontend /dev/dvb/adapter0/frontend0
Mar 16, 2018 21:46:25.822 [0x7fb242ff5700] INFO - * CTVSChannelScanner::Tune. Wait for lock timeout
Mar 16, 2018 21:46:25.822 [0x7fb242ff5700] WARN - [E] dvb_channel_scanner_t::do_scan. Tune failed for 4
Mar 16, 2018 21:46:25.822 [0x7fb242ff5700] INFO - * channel_scanner_t::scan_channels. Scanned 3 transponder out of 68. Channels found 0
Mar 16, 2018 21:46:25.872 [0x7fb2427f4700] INFO - * CTVSStreamSource::TuneTransponder. Transponder tuning request: diseqc 0, freq 5, modulation 0, polarization 0, symbol rate 0, LOF 0, LNB selection signal 0, FEC 0

The only thing I see is the “Tune failed for 4”
Can you upload your own logs, found under $PLEX_HOME/Library/Application Support/Plex Media Server/Logs/Plex Tuner Service.log

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Also, I read here and there that you should not, on Windows, install WinTV and the drivers, I think Plex is supposed to handle all of that stuff. I read that it could conflict somehow, but I can’t find it back right now