Server Version#: 1.27.1.5916
Player Version#: 1.47.1.3086-6c3d964f
MacOS:12.4 and 11.6.7
My Plex for Mac automatically updated the other day from 1.33.0 to the version listed above (most current as of this writing). It was working fine using 1.33.0. Now, it launches fine and I can log in, but when I go to select a show/movie, the app goes unresponsive for about 30 seconds with the spinning beach ball. After about 30 seconds, I can select a movie/show, but then it goes unresponsive again before the video plays. This happens on a intel mac mini running 11.6.7 and a MacPro on 12.4. My Rokus and iPhone work just fine streaming from the same server. It just affects my Mac desktops using the Plex for Mac app. Anyone else with this problem and if so, any suggestions? I would like to revert back to 1.33.0 but don’t know where to download older versions and how to keep Plex for Mac from automatically updating.
My first instinct would be to completely uninstall Plex for Mac,
being sure to remove the directories hidden in ~/Library
Then I’d reboot the Mac and install it again.
Tell us how your network is setup and whether you have your media files external to the Mac. If you access them by File Sharing, what’s the file server, and what protocol is doing the sharing, AFP, SMB, or NFS?
You might have to grab Plex client logs in debug mode. You may have a old operating system issue that someone else has seen.
That was my first instinct as well. I deleted the Plex folder in ~/Library/Application Support and deleted the app on the client machine. Then downloaded fresh copy from Plex.tv and installed. No change in behavior. My server is a 2014 mac mini running MacOS 11.6.7. Media files are on a Synology NAS by SMB shares and all machines (server, clients, and NAS) are on a wired ethernet local network. There are no other network problems with any of my machines or NAS. I had another mac that had version 1.33.0 and it worked fine. I relaunched the app on that machine, and it did the automatic upgrade and now has the same behaviorI have just enabled Plex client debug logging, so I will see what that shows.
Thanks for isolating it more. Logs might shed some light.
Do you have any other file sharing protocols active on the NAS?
If both AFP and SMB are enabled, that could cause issues.
Mabye add the server-synology tag to this thread please.
Some more eyes will be helpful.
Try downgrading to Version 1.46.1.3056-ab91bdc0 via here
And see if this helps - fixed a few issues for me.
Shame Plex devs really can’t get their ■■■■ together with these ‘updates’
Downgrading to v1.46.1.3056 works fine, as do any of the recent versions prior to 1.47.1. Thanks for the link for older versions. I have looked at the logs from 1.47.1 and 1.46.1and at one point in the process, it looks like the application looks for a local server on 127.0.0.1. With 1.46.1, that process errors out (my server is on a different machine), and it moves on. With 1.47.1, that process repeats 2 times with the first two issuing timeouts rather than errors and it delays 30 seconds between each. On the 3rd time, it errors like with 1.46.1 and moves on. That is what I experience. When I start to play a video, the application becomes unresponsive for about 30 seconds or so before it becomes responsive again and begins to play the video. There could be other differences in the logs, but this was the only thing that stood out immediately.
Nice debugging. Would you zip and upload the two client logs that show the issue? I’d like to try to reproduce it with my PMS on another host.
You could probably open up a terminal, and tail -f the client log and see which entries are the last to appear when it pinwheels.
Are both your machines Apple Silicon, the Mac Pro and the Mini?
Any special networking going on? Dockers? VLAN?
Sorry but im done being a Plex tester. They need to actually solve this as it is more than evident the latest update screwed things up.
Hire some decent developers and im sure it will be fixable in no time (source - I am a dev).
PS it literally happens to all Macs on latest version, Silicon or not. Please spend literally 5min testing and you can re-create the bug.
The app is so broken it is not difficult to find.
PS PS - downgrading is not even a valid solution as Plex give no way to disable the auto-updater. So I have to re-install this old version of the app EVERY TIME I reopen it… This is hilariously bad
You talking to me? You don’t understand the word literally, and then you expect people to believe your hasty generalization that immediately follows? I see how this is going.
I’ve used Plex for Mac every day since it auto updated.
It starts smoothly every time. I can’t recreate the issue.
That’s why I replied, not to you, but to the OP. Good luck
getting anything fixed Mr. Nologs.
Ive tried it on several Macs - even ones which are clean restored. It happens every single time (with the latest version of Plex Mac).
Sorry dude ive provided logs before and you had no solution or no way to escalate to support, no amount of your ‘troubleshooting’ is going to solve the issue when it lies within the app itself.
Didn’t mean to cause offence anyway, just incredibly frustrated that Plex are completely ignoring all of these issues / complaints
I’ve used Plex for Mac every day since it auto updated.
It starts smoothly every time. I can’t recreate the issue.
It happens when starting a LIVE TV stream, not the app itself…
Good luck
getting anything fixed Mr. Nologs.
Good luck getting ANYTHING fixed with Plex, you mean? Thats pretty evident lmfao
Both the server (identified as Home MacMini at 192.168.2.12 in the logs) and the MacPro are intel based as are my other macs that experience the same issue with 1.47.1. I do not run any dockers on either machine, but do have some separate dockers running on my Synology NAS (Tautulli and Watchtower). No VLAN’s. Just a straight up wired ethernet network through my Linksys WRT3200ACM router.
For my test, I did a clean install of 1.47.1 (deleted ~/Library/Application Support/Plex, ~/Library/Caches/Plex, and ~/Library/Saved Application State/tv.plex.desktop.savedState) and once logged in again, enabled verbose logging and clicked on a video which created the spinning beach ball and unresponsiveness for about 30 seconds before the video started to play. I did the same thing with a clean instal of 1.46.1 and started the same video and as expected, it started to play immediately with no spinning beach ball. Comparing the two generated log outputs, I noticed that they were almost identical in the beginning until I came to an entry where 1.47.1 was testing for a connection on loopback at 127.0.0.1. In the attached .zip file, I have included the two log outputs for 1.46.1 and 1.47.1 as well as excerpts from those outputs of the two representative sections noting that the test for loopback in 1.46.1 happens later in the process, has a lover time threshold (12 seconds vs. 28 and 30) and that the process errors whereas 1.47.1 times out twice before it gives an error. This may or may not be the issue, but it is what stood out to my visual inspection of the two outputs.
PlexLogs.zip (24.6 KB)
I just decided to try to run 1.47.1 on my Plex server so it would be running on localhost and it initially crashed (well, I force quit it after about a minute of unresponsiveness). However, on retry, it works fine. Videos start right up like they should. I did the tail -f on the Plex.log on my remote machines that have the problem and they hang at this line:
Jul 05, 2022 11:48:59.996 [0x700008f5e000] DEBUG - [MPVEngine/mpv] vo/gpu/opengl: Initializing GPU context ‘cocoa’
Once the video starts to play about 30 seconds later, the log starts recording again starting with this line:
Jul 05, 2022 10:58:38.924 [0x700008501000] INFO - [MPVEngine] Resuming playback.
So, for me at least, 1.47.1 runs fine when run locally on the same machine as Plex Server but has this delay on any of my remote machines. When I did the same tail -f on 1.47.1 running locally on the same machine as Plex Server, the log recorded the same 2 lines but with no delay/hang between them.
Still no change with 1.49.1.3146-73559c78 as well as upgrade to MacOS 12.5 and 11.6.8.
I’m having this issue too. Admittedly I dont use the Mac client much as I find just using Safari more stable. I think I started to notice it a few weeks ago.
When it first happened I just killed it and switched to Safari… just because I’m used to doing that 
Intel Macbook Pro Monterey 12.5. Latest Plex OSX (just downloaded it again now after deleting all Application Support files)
I have faced this issue too.
Finally…it’s fixed in version 1.52.1.3195-a0c4d5e9. I let my Plex for Mac update today to latest version and it is no longer having this issue. Hope it works for everyone else.
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