Thanks for sharing those logs. From what I’ve seen, Plex is looking into this.
Thanks Tom… FWIW the The Plex Media Player for home theater MacOS PCs works fine…
Where have you seen an update about them looking into this issue? I’ve been watching all of the threads like a hawk and have even commented that we have not heard that they are actually looking into the problem. There has been no update from any Plex Employees since early last week.
We think this may be related to AMD GPU and UI. Can you edit the plex.ini file in ~/Library/Application Support/Plex can add the line disableGPU=1 to the [General] section which should be at top of the file then restart the app. This should only affect the UI, not playback.
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BOOM! That fixed it! Thank you!!
Seems like maybe this got resolved (or I got lucky)… I let my app auto-update w/ plan to add the disableGPU code to Plex.ini, but after the update to the same, latest version w/ the issue ( 1.44.0.2981-e2d72ac2 ), it launched properly to my surprise, without having to add disableGPU to plex.ini :
Still broken with the May 18 release…
Yep - So in my previous post I let the auto-update run to early May release 1.44.0.2981-e2d72ac2 and everything worked without editing the plex.ini file to my surprise…
Fast forward to this morning - auto-update ran again to May 18 release - v. 1.45.0.3013-1676042f (which far as I can tell pretty much just updates the Plex logo) and I’m back to grey screen after startup.
Added disableGPU=1 and it’s working, but seriously, can Plex fix this issue? I get that the 2013-2019 Mac Pro likely makes up a small minority of the Plex user population, but still… now this is getting frustrating – Plex Team, can you address this issue… @BigWheel - FYI, and Thanks.
EDIT - logs attached.
PlexLogs_2022-05-27_spt5687.zip (1.4 MB)
Running into the same issue for awhile on the 2019 7,1 Mac Pro. Digging through this thread and downloading the 1.43 version shared by @spt5687 above has got me running for now. I’m a little confused as to how this keeps getting rolled into each new update. AMD GPUs have been part of the Mac platform for a long time now. Relying on other users/customers to provide older versions of your software, or having to dig under the hood and edit ini files after every update is not a great look. But sweet new logo…
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Hey @Vilhelm.83 - couldn’t agree more on your points, except you’re the first person I’ve heard positive feedback on the new logo from (though I have no qualms with it 
)
There is a way to disable auto-update but it involves changing one of the config files. Can’t recall off top of head, but I believe someone on this thread gave instructions, or can do a Google search to find them.
Also, there is a workaround to get the latest version working properly:
- In Finder, select Go from the top menu, then “Go to folder…” (keyboard shortcut shift + cmd + G)
- Paste: ~/Library/Application Support/Plex
- Click “Go” or hit enter
- Open the plex.ini file in text edit
- in the [General] section after Version=1 add a line with code: disableGPU=1
If that’s not clear, see above reply from Plex Employee BigWheel.
^ These are the original instructions if mine were not clear.
Edit the plex.ini file and add disableUpdater=true to the debug section. Add the debug section if it does not already exist.
Works for both Plex Desktop and Plex HTPC.
[debug]
disableUpdater=true
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3 posts were split to a new topic: Channels not showing properly in desktop players
Yes, this worked. for me, thank you! FYI, I also have a MacPro (trashcan) with dual AMD GPU’s. Much appreciated!
This worked for me. Strange that …this occurred after the Mac Plex updated. Wouldn’t have thought the update would’ve changed how the AMD processor worked.
Mac Pro6,1 3 Ghz 9 core Intel Xeon E5
AMD FirePro D500 3 GB
Maybe should be a separate thread, but just tried installing/opening Plex HTPC (May, 25 release) and am getting just a black screen in this app as well (screen shot attached)… is this app affected by the AMD bug as well? Any one else tried using Plex HTPC app on Mac Pro 6,1 / 7,1?
I Tried adding disableGPU=1 in the general section of ~/Library/Application Support/Plex HTPC/plex.ini but didn’t seem to do anything:
(Logs Attached)
Plex HTPC Logs.zip (24.9 KB)
Just echoing that this is happening for me as well on a MacPro6,1 on Plex for Mac 1.45 and the disableGPU=1 fix worked for me
@spt5687 I need to double check when the devs get online but afaik the issue is with Chromium that is used in the apps. While the desktop app can live without it for interface, the HTPC app relies on it for interface which is why you can’t turn it off for HTPC.
Just confirming that the registry fix on 6,1 (Dual D700s here) for the main Plex app works, but doesn’t for the HTPC app. 
Given I have three of these systems, this is a bit disappointing.
Plex for Mac 1.48.2.3124-647ff031 with the same problem. disableGPU=1 fix worked for me
